mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Hi Community!
Please join The Community Team here on Wed April 11th at 1 pm Pacific for a one hour Q&A chat. We do not have a set topic, so please share your buying & selling questions.
Chat with you then 
*Keep in mind the Community’s Rules of Engagement when you post. Non-constructive/disrespectful posts will be removed by our moderation team so that the thread can focus on a productive discussion.
@coffeebean832 wrote:
tyler@ebay wrote:With regards to the issue you bring up, we're still working with the right teams to get correct information for all scenarios, we'll get this to you as quick as we have it (we don't want to give you wrong info). Thanks for your patience!Tyler, I do appreciate that your team is being thorough in gathering information for all scenarios before advising, but let me ask you this--
How is the average seller supposed to know the process when it's taking your team so much effort to gather info from other teams? The help pages do not cover this and receiving correct information from CS is hit or miss.
The help pages have less information now than they did before the redesign. It feels like they are intentionally very vague and incomplete.
OH so well said. I enjoy selling on Ebay and I take my responsibilities as a seller very seriously. And YES, this makes it so difficult to function when we have to chase things down for weeks to get a little bit of VERY IMPORTANT information for US to be able to do our jobs responsibly.
I do completely understand and respect that the Ebay employees here are just trying to do the best job they can to help all of us. But we too are just trying to do the best job we can for our customers. Sometimes Ebay ties our hands on this and we are the ones left to hold the bag.
@labs118 wrote:
brian@ebay wrote:
@*coins wrote:Whose idea was it to put a 'return item' button in the place of the 'leave feedback' button when looking at your purchased items?
Is this just a beta test or is it permanent?
I really don't like it.Hi @*coins, I'm not aware of any beta tests for the Leave Feedback button. It looks like your screenshot is an older version of the Purchase History page. The newer page does prominently display the "Leave feedback" button.
I'm happy to look into this further to see what information I can find about the button change on the old page. I'll send you an email shortly to get some examples from you.
brian@ebay
Well mine is a mix of everything !!
Some say Return Item, Some Say Leave Feedback, Some say Write Review, Some say View Ordre Details.
So not sure why the difference between the Return This Items & Leave Feedback Items buttons.
After you have run out of time to return or leave feedback, I believe that it changes to 'view order details' unless the item was in eBay's catolog and has the option to have a review written about it.
@*coins wrote:
brian@ebay wrote:
@*coins wrote:
Whose idea was it to put a 'return item' button in the place of the 'leave feedback' button when looking at your purchased items?
Is this just a beta test or is it permanent?
I really don't like it.Hi @*coins, I'm not aware of any beta tests for the Leave Feedback button. It looks like your screenshot is an older version of the Purchase History page. The newer page does prominently display the "Leave feedback" button.
I'm happy to look into this further to see what information I can find about the button change on the old page. I'll send you an email shortly to get some examples from you.
I took that screenshot a few days ago.
Here is another screenshot I just took a moment ago..and this one shows the date and time:
Thanks @*coins, this helps!
brian@ebay wrote:
@mam98031 wrote:Hi @mam98031, I must have missed your email, sorry about that! I can definitely check again and reply to you in more detail later today.
To clarify my previous post, sellers that offer free returns can do a partial refund for items that are returned damaged or an altered condition from what it was when originally shipped out. This can be done even if the buyer selected a remorse reason. We trust that sellers will only do partial refunds when an item is altered or damaged.
If a buyer opens a product (like perfume) then this alters the condition. Since the item is altered, sellers that offer free returns will have the option of doing a partial refund (up to 50% of the item cost) to their buyer. I'll reply to your email to see if you have any follow-up questions and I'll be happy to offer more clarity!
Thank you for the clarification. I appreciate that. It makes perfect sense that both types of Request for Returns are treated the same in regards to partial refunds, but their is conflicting information out there on the site, so I just wanted this to be clear.
If you call the call center, they are telling me that NO you can not do a partial refund on BR requests. So that needs to be addressed too.
@mr_lincoln wrote:
tyler@ebay wrote:
@mcdougle4248 wrote:
Would requesting money from a buyer, via PayPal, for a shipping service that was not offered in a listing (but the buyer wants) be allowed. Example: Buyer pays for an item that has free economy shipping. After paying the buyer sends a message to the seller and asks if the item can be shipped Priority Mail.
Hi @mcdougle4248 - as long as the buyer has made the purchase on eBay and paid for the item, there shouldn't be an issue for you to arrange the additional payment for a shipping upgrade.
Tyler, thanks - good reply but would it be possible to provide a step by step process to achieve adding the additional $$ for the specially requested shipping method AFTER the item has been paid for? Is it a separate invoice? And if so, how is it linked to the original transaction? Is there a Revise the original invoice function somewhere?
Hi @mr_lincoln - once an item has been paid for there isn't a way to re-invoice the member through eBay for additional services, so the best thing to do would be to arrange a payment through PayPal as mcdougle mentioned. A payment in this manner wouldn't be tied to the original transaction, so there is an element of risk associated with it from a PayPal perspective.
Alternatively you could consider cancelling the transaction, and relisting for the buyer to purchase with their preferred shipping method, but I think that's a little clunky.
If the item hadn't yet been paid for, you could send another invoice from the 'more actions' drop down in the Awaiting Payment section.
brian@ebay wrote:
@*coins wrote:Whose idea was it to put a 'return item' button in the place of the 'leave feedback' button when looking at your purchased items?
Is this just a beta test or is it permanent?
I really don't like it.Hi @*coins, I'm not aware of any beta tests for the Leave Feedback button. It looks like your screenshot is an older version of the Purchase History page. The newer page does prominently display the "Leave feedback" button.
I'm happy to look into this further to see what information I can find about the button change on the old page. I'll send you an email shortly to get some examples from you.
It's on my Summary page, too.
The first option, prominently displayed as a colorful button, is RETURN THIS ITEM...not LEAVE FEEDBACK, as it was the last time I looked. This is TERRIBLE!
@labs118 wrote:
tyler@ebay wrote:
@labs118 wrote:With the ebay returns label we are told that it will either be First class or Priority mail
I know that ebay as well as most companies have special return rates and first class returns are not only up to 15.99 oz as regular shipping labels so what about insurance?
If I ship out an item Priority mail with either the $50.00 or $100.00 insurance or even insue for extra on my own & a return label is issued by ebay how does a seller cover themselves in the event an item arrives back damaged ?
To be honest I don't believe a buyer has the vested interest in the items safe return and may not pack it the way sellers might to pervent damage.
How does a seller get insurance for their items with ebay returns?Hi @labs118 - eBay-issued return labels are covered for either $50 or $100 based on the service used. If more insurance is needed it would be better for a member to purchase their own label and get it to a customer. There is not a way to attach additional insurance to an eBay generated return label.
If an item then arrives damaged a seller would pursue a regular insurance claim with USPS.
tyler@ebay
Sorry but we cannot issue our own label if ebay is issuing our automatic Buyer Remorse labels for us!
This is an issue.
Go to your Site Preferences for your rules on Returns. Check the box that you have to issue an RMA on all returns. That will resolve this problem. Ebay will NOT issue the return label until you come in and assign your RMA #. That will give you the time to review the claim and issue your own label.
@kimberleys_attic wrote:
My question is about the "Under $10" splash page that was up a while back. I completely sold out of some of my manicure products while that was running! Can we expect to see that becoming a regular feature on the home page?
Hi @kimberleys_attic - great to hear that it was so helpful. I haven't heard on whether or not it will be a permanent fixture on the home page, but it is still a dedicated page in and of itself - I'll make sure that the marketing team knows it was helpful for your business! 😄
tyler@ebay wrote:
@mr_lincoln wrote:
tyler@ebay wrote:
@mcdougle4248 wrote:Would requesting money from a buyer, via PayPal, for a shipping service that was not offered in a listing (but the buyer wants) be allowed. Example: Buyer pays for an item that has free economy shipping. After paying the buyer sends a message to the seller and asks if the item can be shipped Priority Mail.
Hi @mcdougle4248 - as long as the buyer has made the purchase on eBay and paid for the item, there shouldn't be an issue for you to arrange the additional payment for a shipping upgrade.
Tyler, thanks - good reply but would it be possible to provide a step by step process to achieve adding the additional $$ for the specially requested shipping method AFTER the item has been paid for? Is it a separate invoice? And if so, how is it linked to the original transaction? Is there a Revise the original invoice function somewhere?
Hi @mr_lincoln - once an item has been paid for there isn't a way to re-invoice the member through eBay for additional services, so the best thing to do would be to arrange a payment through PayPal as mcdougle mentioned. A payment in this manner wouldn't be tied to the original transaction, so there is an element of risk associated with it from a PayPal perspective.
Alternatively you could consider cancelling the transaction, and relisting for the buyer to purchase with their preferred shipping method, but I think that's a little clunky.
If the item hadn't yet been paid for, you could send another invoice from the 'more actions' drop down in the Awaiting Payment section.
Thank you ... that makes sense ...
@labs118 wrote:
tyler@ebay wrote:
@labs118 wrote:
With the ebay returns label we are told that it will either be First class or Priority mail
I know that ebay as well as most companies have special return rates and first class returns are not only up to 15.99 oz as regular shipping labels so what about insurance?
If I ship out an item Priority mail with either the $50.00 or $100.00 insurance or even insue for extra on my own & a return label is issued by ebay how does a seller cover themselves in the event an item arrives back damaged ?
To be honest I don't believe a buyer has the vested interest in the items safe return and may not pack it the way sellers might to pervent damage.
How does a seller get insurance for their items with ebay returns?Hi @labs118 - eBay-issued return labels are covered for either $50 or $100 based on the service used. If more insurance is needed it would be better for a member to purchase their own label and get it to a customer. There is not a way to attach additional insurance to an eBay generated return label.
If an item then arrives damaged a seller would pursue a regular insurance claim with USPS.
tyler@ebay
But the$50/ $100 insurance would be if ebay issued a Priority mail return label correct?
they often issue First class return service for items up to what 4 pounds?
So is that service insured?
Sorry @labs118 - that wasn't really thorough, let me try again!
Return labels are insured as far as it is included with the service (Priority 50-100, etc). First Class is not something that is automatically insured, so this wouldn't be included. If insurance is needed on those types of items it would be better to purchase your own return label and get it to the buyer.
@b86fiero wrote:
In my listings my store categories run down the left side along the description box. These provide buyers a clickable link to other items I have listed under different categories.
When the eBay Pick Buy Box and the product catalog are fully functioning, will these disappear?
In the future will buyers still be able to use these links to traverse through stores and where will they be able to see them?
Hi @b86fiero - I can't speak for how it could look in the future, but at this point in time your description isn't visible from the product page unless your item is clicked on, or the 'more details' button is pressed. Then your entire description becomes visible, including your store categories displayed to the left of the description. Thanks!
