Below you will find a recap of our Weekly Chat with the eBay Community Team for April 10, 2019. We hope to see you at our next chat!
Spring Seller Update
When will the Spring Seller Update be available?
We don't have a specific date to share but keep an eye on your eBay messages, email, and our Announcement Board for updates!
Shipping Labels & Supplies
Where is the My eBay link on the confirmation page once I’ve printed a label?
While there isn't a link to the main My eBay page in the new label flow, there is an option to go to My eBay - Awaiting Shipment. Click Ship your next item in the list of options to the right of the page to go to that page within My eBay.
Is the new label form only for domestic shipping?
Currently the new label flow is only for domestic transactions. The plan is to move international labels into the new page as well, rolling out to some members as early as this month.
The small 6.25 x 8.5" eBay branded polymailers were introduced in a variety of colors. Can we expect to see the color options in other sizes?
No news on any new shipping supplies, but we’ll get this request to the right team!
Out Of Stock Feature
We received a great suggestion on the Out Of Stock feature being an option at the listing level instead of the account level. This has been passed on to the appropriate teams for review!
Selling Tools
When will we get a column in Seller Hub to show the number of days a listing has been active?
Our goal is to get this feature to you this month. We’ve updated the boards with the current goal here.
Was there an issue recently with Promoted Listing data?
We've received reports of the dashboard not updating and tech has reviewed it and given us an update. The dashboard is designed to update every 24 hours, and it can take up to 4 days for all data to upload. We also want to reassure you that in all of the situations we’ve reviewed the promoted listings were receiving traffic, the display of this traffic had simply not yet updated.
Sales Tax
When will eBay begin collecting and remitting sales tax for Washington DC?
We will update our Help Page regarding Sales Tax with a starting date for tax collection and remittance. Until then, buyers and sellers will need to comply with any applicable tax requirements and should consult with a tax professional if they have questions or concerns with their responsibilities.
Return Requests
Will eBay consider changing the buyer’s return reason based on eBay messages?
If eBay is asked to step in on a Return Request we will review the buyer’s return reason to make a decision. While there are certain factors that may disqualify the transaction for protection (having had the item forwarded, indications of the item being altered or repaired without the seller’s permission, etc.), we will not interpret the messages between buyers and sellers in an effort to change the return reason. Interpreting the messages between a buyer and seller more often than not leads to incorrect decisions in a case and in an effort to be as accurate as possible, we will look to the reason the request was opened to make a decision.
We proactively review for any signs of fraudulent behavior and will take action to protect a seller if we have evidence of abuse. A seller should report any concerns they have directly on the site for our review and work to resolve their customer’s concerns to the best of their ability unless otherwise notified by eBay.
If you have a return request which you feel is invalid on a "No Returns" item, is there any way to have the case reviewed?
A No returns return policy would allow a seller to decline a return is when the return request is for a remorse reason. If a buyer has indicated the reason for the return is because what they received does not match the description in the listing, we would expect a seller to accept the return and provide a refund or otherwise resolve the buyer’s issue (potentially with a replacement or partial refund if the buyer is open to these alternatives). Our Customer Service teams will be happy to review the request and provide next steps.
Weekly Chat With Community Staff
What is the benefit of these chats? I feel like nothing ever gets fixed or addressed, and commonly the answer to questions is "we don't have any information to share at this time".
We hold these chats each week to discuss general or specific topics with our Community. Sometimes members ask questions and are looking for a specific answer that we cannot provide. When we don't have an answer, we will confirm that there is no update to provide and that more information will be given when it is available.
Though we don't mind providing this answer as often as it is needed, we want to draw awareness to the fact that this chat is almost never going to be the location of brand new information. That is not its purpose, nor should it be. New information about eBay is delivered via our Announcement board, eBay messages, or formal Seller Updates. Here we can clarify policy, pass along feedback, address buying and selling issues, and confirm that teams here at eBay are working on something previously mentioned, but we are not here to give updates on long running issues.
We work to address a myriad of concerns each week and have driven countless improvements over the years from the members who engage here each week. While it can seem like, "We'll get this to the appropriate team," leads to nothing we simply aren't always able to provide more than that in the chat. We want you to know that this is not a placating statement and instead represents what often times becomes a large amount of effort on our end. We work to communicate with teams about the feedback and questions raised each week from the Community, gather additional examples, perform testing on our end, take screenshots and have lengthy discussions to drive the improvements that you are asking for.
In short, these chats are an opportunity for members of our Community to speak with eBay Staff. When we have no set topic, any general buying or selling question can be asked. Sometimes this results in repeat questions, or requests for updates that we can’t provide. It also leads to a lot of great suggestions, unique situations, and chances to hear each other.
Item Specific Changes
If eBay makes revisions to Item Specifics while my listing is active, who determines the new Item Specifics?
Sometimes we change the Item Specific label, such as changing the term Material to Fabric type. If you had Cotton listed as the Material, the new Fabric type label would still have the value you originally submitted, Cotton.
Will I be notified when this happens?
When it comes to Item Specific changes, we are not aware of any page that outlines what changes were made to these terms. We do typically note these changes in our Seller Updates, such as in one from last year where we listed Category and classification updates. We are looking into this with the appropriate teams to see if there is a place where you can review changes and will update this chat if we discover more information.
Store Subscription & Selling Limits
I subscribed to a store and saw that I still could not sell more than 10 items. Why can’t I sell the full number of listings as insertion fee credits that come with this store level?
Store subscriptions do come with a number of free listings per month. However, this does not alter your monthly selling limit.
How do I raise my selling limits?
To request an increase to your selling limit, go here and click "Request a limit increase". You can also call in to make this request, and may be required to do so if we need to perform additional account verification steps.
I canceled my store when I realized it did not increase my limits and was charged an early termination fee. How can I get a credit of this fee?
You'll need to contact customer support to discuss the store subscription fee and any possible options for a credit.
PayPal Fee Changes
Does eBay have any plans to help sellers with the recent PayPal update that announced certain PayPal fees would no longer be credited when a refund is issued?
While we do not have any input on a third party company’s decisions, we were asked last week to provide a statement on this matter and have included it below:
We are committed to making it easy and cost effective for sellers to provide great buyer experiences, inclusive of easy returns. For example, in most cases, if a seller issues a full refund to the buyer before we're asked to step in, we'll credit the final value fee to the seller. Additionally, as we roll out managed payments we will provide sellers with only one set of policies and fees that are aligned with providing buyers the experiences they expect when shopping today.
Listing Query
I had a GTC listing that had a quantity of zero. I set it up a few months ago and now it’s gone. What happened?
A Good 'Til Cancelled listing with a quantity of zero for three consecutive billing periods will be ended and the most recent insertion fee will be eligible for a credit.
