Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Not able to send offers

I have the same problem as another seller. I can't send offers or go to my selling pages beyond the 1st page. I have been selling many years and the problem is not anything I am doing wrong. My sister sells and she could not sell an item by hitting "...

Unable to Drag and Drop photos from external device during listing.

Get an error when dragging and dropping a photo from two different camera's and my phone, as well as on a another computer using both Chrome and Internet Explorer, Window's 10. The photo will upload one at a time when double clicked, then having to n...

Java script errors all day when trying to list

whatever they did a few days ago broke the site, I didn't even see sales this slow in the middle of summer. It's insane.

Ebay gift card only 9 number pin can't redeem

Ebay Gift card has only 9 number pin cant redeem

Unable to contact my buyer

Unable to send a message through Contact Buyer. Have tried several ways to no avail. Tech issue?

Can't type message in new message system

I tried to send a buyer a message but there is no way you can do this at the moment. I called eBay and I was just told it was a site issue they are working to correct it right now. I hope they can fix it soon. Attention eBay: Be nice and pledge to us...

Issues entering phone number

I am attempting to add my phone number to my Ebay account, when I click into the box to enter my number I can see the cursor blinking but I cannot enter any text into the text box.

Listing View Choice Not In My Ebay Store

I use stock numbers at the end of my descriptions.When I go to my eBay store, I can not change tolisting view to see the complete titles.I have tried searching other stuff and using theoption hoping it will stick, but it does not.$22 a month I should...

I need help to fic this

The page I saved on my Google says this item is missing we've looked everywhere hiw do I fix it ore get it back or find it again

Old notifications aren’t being cleared automatically

Notifications aren’t being automatically cleared how they used to. For example, when a best offer is accepted and the buyer pays, notifications are showing both the notification for the best offer and for the item payment.

No customer number

I tried to call and found no number.

International Shipping labels don't format correctly when using 4" x 6"

Inland shipping labels will fit perfectly on a 4x6 shipping label, and can be printed directly from the website. International orders require the customs form, and both labels appear correctly sized but on a single A4 sheet. Currently I have to scree...

Images for items not showing up in search

I wanted to see if anyone could answer this from an old thread here: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Images-for-items-not-showing-up-in-search/td-p/31260070 Instead of ignoring the "Main Image" outright for listings with va...

Refond

Have tried to reach customer service a dozen times over the course of a week by e-mail .. no one answers my e-mails

Update catalog for laptops and desktops.

The listing catalog for computers seems out of date and it's causing the computers I have listed to be hard to find when someone uses the keywords because the model numbers are outdated and the latest processors (i.e. AMD Ryzen™ AI 9 ) aren't even in...