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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! "Open a request" link is not working

Steps to reproduce:"My Ebay" -> "Purchase History" -> Hover over the item -> "More actions" -> "Contact seller" -> "I nee to return my item" -> "Open a request" -> browser is stuck in loading for about 15 seconds -> page refreshed with "This site can...

App freezes when revising a listing

I’m on an Apple phone. When revising a listing price if I click on “see how other sellers priced it”, the app freezes. I’m not able to access any part of the screen. If I close the app wait and reopen it’s still frozen. I’ve had to delete the app the...

payment problem .

Hello I tried to pay for my won products with my credit card today, but the system refuses to use it. redirects to Paypal when you click on payment. I tried to cancel the Paypal option, but the system still don't use my bank payment option. please he...

Cannot Purchase/Print Shipping Label???

Error Message received: Something went wrong and we were not able to generate the label.

Photos will not upload.

I cannot get my photos to upload. I click on "add photos" but it does nothing. I am using Safari and have never had this issue before. I have cleared my cache but that hasn't helped. Any suggestions or is this an eBay problem?

Purchase history not showing

I posted a message about this on 12/10/20 but received no replies or resolution. I get an error message every time I click on Purchases on both my iPad and my iPhone. I’ve tried reloading the app and rebooting my devices. Now I can no longer add item...

inkFrog is Unable to post new listings tonight (12/28/20; 9pm Pacific)

Can't tell whether eBay is having the problem... or if the problem is at inkFrog... but it appears that we're unable to post new listings tonight through inkFrog. It shows the listing as "scheduled"... and "pending"... but it won't post.

can't add shipping address, I am using pc laptop and internet explorer 11

I am trying to add a shipping address in my account settings, I have also tried to change shipping address in checkout and this is not working either. In my account settings I click on add shipping address and then there appears a rotating circle in ...

Fingerprint login in Firefox

Hello, Why am I offered to login with my fingerprint / Windows Hello when I use Chrome or Edge, but not with Firefox? FWIW, this feature works perfectly for me in Firefox on the webauthn test site here: https://webauthn.io/ So why can I not use that ...

Ebay developer needs to update app!!

Can’t open eBay app. Says ebay developer needs to update app to work with IOS version 14.2 ... meantime, I can’t get into eBay! Please fix this ASAP!

Cannot reply to possible buyer that asked for more pictures ?

Tried to reply with pictures but it does not work ? What am I doing wrong ?

Selling page won't allow me to link to PayPal

Hi. Have my listing ready to go, but when I click "list it" I get this: Then when I try to add the email address (which, btw, is already listed at the bottom of the auction) it says this:I've checked the email address multiple times to make sure it i...

Seller Hub - Download order report not working, produces empty csv files

Is anyone experiencing this bug? Starting this morning, the seller hub order download report has stopped working correctly. I download this order report twice a day every weekday to fulfill my orders in bulk using my own software but this morning it ...

Items for sales shows as zero

Hi All,I'm facing that Items for sales (0) ,when I have already listed a 8 active listing on my page.Can some one help to resolve this.

There is some technical error, please try after sometime.

Trying to send a buyer an invoice and keep getting this message, tried in Firefox as well as Edge. Anyone else? On top of the ridiculous fee's, they site isn't even stable anymore. I knew I should have just put these on FB marketplace.