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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Active Listing Not Showing in Store or Search Results But Listed on my Ebay Overview Page

Started on June 28th. I had about 500 Listings on my Overview page but if you click on my Store it shows 0 Items. If you search a particular item I have for sale, It doesn't show up in Search Results either. Called everyday from June 29th - July 4th ...

Combined Shipping

Can anyone help me on the proper way of setting up in my listings for Combined Shipping?The Request Total does not seem to work. Cannot figure this out.

iOS app is broken

Just starting in the past hour or so, the iOS eBay app logs me out of my account about 15 seconds after launching the app, and I get an error message when trying to log back in. I tried restarting the app and my phone but that didn’t help. There are ...

Photos gone

This morning about 20% of my listing photos are gone.When I click on listings it says file corrupted. These are not new listings.Photos of other vendors are also not showing up.Any ideas? I have cleared "cookies" to no avail. Thanks, Jerry

Spoof /Spam etc

Hope it's the right "location " [?] subject for a Nomad like me..Just emphasize / Rep[eating/Reminding cause I got it only couple of days ago to MY maim e-mail and not my "havoc Mail ..1- Thanks guys . THIS E-mail is spam :eBay Selling reply1-seller-...

second chance offers buyers getting error message

When I send out second chance offers, my customers are getting error messages saying that I don't ship to their address. These are regular customers who I ship to all the time! ANYONE ELSE HAVING THIS PROBLEM? PLEASE TELL ME HOW TO GET AROUND IT. LOS...

NEED HELP FROM EBAY REP CANNOT SEEM TO GET THEM TO CALL ME LIKE ALWAYS?

I have a customer that purchased an item. Did not pay immediately and told me she had other things she wanted to buy. I advertise "combined shipping", with MOST other items only .75 cents more (as long as it is not a MIXED LOT that weighs more than 4...

Manage Promotions Active Blue Icon link not working...Now only Black Icon Also Items blue icon link

Having problems with eBay Manage Promotions. It used to be working for the Active button now is black. Before it has Active Blue Icon link which you can click and also same thing on the Items Active Blue Icon as well. Please help.

Resolved! Scam Seller case on hold

I ordered a pool and was informed that it was to be delivered in like 2 weeks. So I check back day of delivery to see when it would arrive. Ebay and UPS shipping says it already arrived with 3 days shipping and was signed for. So I go looking for it ...

Books - Is there a glitch going in the category?

I am trying to list a lot of Walter Black / Zane Gray books. I have Ebay managed payment selected as the payment method. However, when I try to start the listing I get a message that I have Western Union selected as a payment method. I am listing fro...

Can not send invoice to customer. (Freight item)

Since 7-19-2021 Have not been able to send freightinvoice to customer. When i try it just says somethingwent wrong. We do approx. 50 freight shipments per yearand have never had this problem.

Having a technical problem of refunding buyer on both eBay or PayPal -Case being Opened-

I am just having an issue of refunding the buyer after the buyer opened a case. We shipped the item internationally without a tracking attached, and the buyer opened a case stating that the purchased item has not been received. We had no option but t...

Resolved! Unable to leave feedback for buyer

Lately, we are unable to leave feedback for some buyers that purchased multiple items. We receive a message that reads, "We ran into a problem saving your feedback. Please close the page and try again." Trying again does NOT work and feedback cannot ...

How to contac

How can i contact customer service if I want to talk someone

Unable to access ebay

Hi,Since 21.7.21 I have been unable to access ebay.Error message is "were sorry but this version of the app is no longer supported. Please take a moment to update to the lastest version " Cancel or Update.When i hit up date is goes to google play sto...