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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! PAYMENT PROBLEM

I have tried several times to pay for an item both with paypal, prepaid card and google pay but I always get "Please check your payment details or use a different payment option" it is impossible that I do not have money in the card because I have mo...

8th Account Hold In 1 Year! Help!!!

Hi, I've been selling on Ebay for nearly 20 years. I started a new account last September. I have sold roughly $400,000 worth of goods to date (with the new account) and am a top rated seller in every category; I qualified as soon as possible and hav...

Spinning blue icon when trying to save a draft or list an item

This problem is so frustrating. If I reboot the computer I lose the photos and sometimes the description of the item I am listing or saving. Does anyone know how to correct this problem???

How do you write product reviews that don't get rejected?

Hello, From time to time, I get emails asking to review a product that I've purchased. I don't mind writing them and it keeps rejecting them. It's getting a bit old to constantly try to edit and figure out what 'works'. ie - for a game pad that I can...

Problems with Webinterpret - System Ending Thousands of Overseas Listings & Clogging Unsold Mailbox

A week ago Webinterpret called and offered a free month of expanded service to LIST my 23000 items in various countries not included in their free program. The representative walked me through this and I was all set up. Two days ago I noticed thousan...

Stock Photo in Search, but not on Listing

Why doesn't my stock photo (used in Ebay listing suggestion) show up in my direct listing, but it shows up perfectly in a search listings? Is there an easy fix to get the photos on my direct listings? I have a ton that I created. If I remember correc...

geico ad

Bait and switch header. The geico ad on the homepage is chicken**bleep** even for ebay.

Paid scammer With a gift card

What do I do if I paid a scammer with a gift card? How do I get a working phone number eBay support? Every number I called is a dead end! Please help me

Notifications Are Not Working

Notifications are not working and getting error messages on the auctions page. I am so tired of seeing "Sorry, we couldn't complete your request. Try again later." The site is becoming more of a joke every day yet you keep charging more fees and slow...

NEED Video option

Video needs to be an option to help with animated items. You shouldn't have to create a you tube video then link it.

Return shipping labels

Recently had a buyer want a refund which was ok it was my first return so I just followed the prompts the eBay app guided me through. issue the refund, buy return shipping label, wait for return item….the buyer never sent the item back, so I tried to...

Best offer

You need to let us know if the same person is watching several items. If you can't tell us then maybe add zip code so you can give them a better deal based on shipping costs. 2 days is too long for best offer. You should have a category that tells yo...

STOP CHANGING CATEGORIES

Every time you change categories you change or wipe out part of my description. It is misleading to customer,

Not able to refund item without canceling purchase

If someone pays for an item, and is waiting on another auction that ends in a couple of days, You cannot refund customer to combine shipping in one invoice.(;ole before , when we accepted paypal) Then, if you don't ship it out immediately. You get do...