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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Looking up my active items

I can no longer look up one of my active listed items by going in My ebay, listings, active listings. The choices have changed and the tiny magnifying glass does nothing. Can somebody please help me with this.

Messaging buyers on eBay.UK is IMPOSSIBLE on Black Friday

I've bought and sold some things today, and it's then impossible for me to contact the other party. I can contact them from another account, which they have not bought from ! What is wrong with the eBay UK team, it's CRAZY how bad their software is. ...

I want to buy an item yesterday with my spendable funds, but instead of charging my spendable funds

I selected spendable funds as my payment method yet I still got charged from my debit card and all I wanted to do was just purchase the item with expendable funds

Why did you delete all my buying account

I can't buy anything anymore after 25+ years. Although is it difficult to figure out what you did, you seem to have deleted my card account and my ability to pay from my bank account.

how do you send a return message on this new system, I have tried everything and con not figure it o

Can someone please help me with the new message system, I cannot get any help from e-bay whatsoever. You used to be able to contact them but no longer offer help.

Variation Listing Price Details during Sale Event

We currently have a sale event going on and we have mostly variation listings. The "Price details" on desktop browser always shows the lowest priced item instead of the currently selected item. The price details displays correctly on the iPhone app a...

fizeram compra no ebay com meu cartao de credito

Apareceu uma compra na fatura do meu cartão, que não fiz.

Assistance Required: Error While Listing on eBay Regarding GSTIN and IEC

I am encountering an issue while attempting to list items on eBay. The system displays the following error message:"You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India ...

Email Notifications every time I login

Why am I getting emails every time I sign into Ebay? I never got these until a few weeks ago. I tried going to my account setting and even chatted on ebay to no avail. Any suggestions? Thanks.

I cannot issue a refund!

When I attempt to issue a refund to my buyer, I am able to get all the way to the point of adding a payment option. However, when I click the link to do so, I get an error message saying the page cannot be found/doesn't exist. How can I fix this?? My...

Forced into new messaging. Archived not working

Utilizing keyword search on past sent messages is how we access prior verification pre-written messages to copy and paste quickly to save time. Without bringing up secondary program. The problem is, when searching by keyword of a listing title, it is...

Bulk label printing error Error generating labels

Bulk label printing error Error generating labels Issue is occurring again. Started yesterday and again today. On chrome.

How do i Speak to eBay Support Team?

my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.." we need you to get in touch w...

Cannot Create Store Newsletter for Markdown Sale

Trying to create a store newsletter to promote a 20% markdown sale that has 766 listings. Yet, when I try to create the newsletter, eBay says that there are no listings in the selected markdown and to choose a different promotion. So frustrating.

your postage country and app country are different

Hi, i have recently sold my first item (until now i have just bought items)When i try to generate activate and genereate the postage label i receive the following message that postage country and app country are different.I have checked the settings ...