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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

3 shipped packages not being delivered

Hi. According to tracking numbers on 3 different Ebay packages, all 3 packages arrived in my state in July 2022. Two of the packages made it to my local post office only to be rerouted back to a central distribution center further away but in state. ...

losing draft content - "whirling donut" still a problem

I realize this has been posted before, but i'm posting again in hopes that it will be addressed and fixed by eBay. Like the other sellers that have reported it, i have lost a large amount of data when I try to save (using the seller hub on my laptop)...

Trusted devices not listed....

Why is there no way to add a "trusted device" to the trusted device LIST on eBay website? I made a recent order on my usual device (PC) on my usual Browser (Chrome) and got an email from eBay stating that I made an order on a "new" unrecognized devic...

Ebay invoice combined 2 item ship cost of $35 and $4 to lower amount. How to correct?

We have been on Ebay for over 15 years with hundreds of positive feed back. Ebay invoices for combined sales to one customer have always been correct. In the past we would refund the overpayment for shipping.This time the invoice only charged the low...

All access apps,

I was on a Ebay number, when ask to answer the other line,their personal phone,before having to install the apps,twice.. can't see what they are doing from a phone..

Ebay relisting my items after they are sold..over and over again!

I have contacted Ebay awhile back regarding this issue back when I could actually speak with someone and they said they noted by account and they were aware of this issue. It is still heppening on a daily basis. I just wish I could contact Ebay. i am...

Recall

Has anyone had a recall email about a Lazer Item details: 283279356692 - 50W CO2 Laser Engraving Machine 500x300mm Cutting Cutter Wood Working

Ebay iPhone App - 'Sell' text box doesn't pull up keyboard/inoperative

Anyone else experiencing issues with the 'Sell' text box on the Ebay iphone app?All other text boxes (ie search, messaging) appear to be functioning normally; it is only the box used to create listings that doesn't pull up a virtual keyboard - -and n...

why do my categories in MyStore say undefined?

I went to look at the categories in my shop and they have all been replaced with "undefined". I checked manage mystore and everything is OK there. I changed between chrome, Firefox and even bing but they all showed the same any help would be great.

Paid items showing as unpaid

Is any one else having an issue where items you have paid for are showing in Purchase History as unpaid? My recently purchased items in my Purchase History are now showing as unpaid even though PayPal shows the transaction is completed. This is even ...

Re: Paid items showing as unpaid

In my case it seems to happen when I request an invoice for combined shipping. After paying, one of the items still shows unpaid. I contacted the seller and they don't see the unpaid item on their side. Just a glitch but it's very annoying.

2 Account Mess

So a while back I started using a new email address (still have access to the old one but it's kinda defunct for multiple reasons). I figured I'd make a new ebay account to use the new address. I barely used this account historically so didn't mind l...

Abuse of Return Policy

Will ebay ever figure out a way to better there return policy for trading cards? A customer bought a lot of pokemom cards from me and then put a return in stating they were fake. He also lied and stated they were sent unprotected but then proceeded t...

Screen scrolling issues

I struggle to scroll through product images on the app and just the ebay website. I don't have this problem anywhere else including Amazon and just curious if it's just me. Sadly I don't even like to shop on ebay anymore because of it but would like ...

Unsupported TLD's

I was recently trying to sign up for a new business account and found eBay won't support the .llc domain TLD in an email. This was introduced quite a while ago. How do I get eBay to fix this?