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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Northern Ireland Brexit rules not implemented by eBay

I am a trader with goods located in Florida, New York, Northern Ireland, Great Britain, and Germany. So I am unfortunately well versed in customs and taxation laws and rules... Five ongoing problems concerning sellers:a) based in any country and with...

Can't add photos to collection items

Every time I try to add a photo to a card in my collection, its turns red and says invalid format and closes the edit collection item screen now. I am using the same type of photos (jpeg, file size not an issue) that I have always used and all of a s...

I cant download new version of ebay on my sony experis

Can't download the new ebay app on my sony experience phone

Verify Account When Signing Out

Why do I have to verify my account when I go to sign out ?

Keeps closing out

When I put in my info, it keeps closing out

Unable to Save Listings. 2 Error Messages “We’ve Looked Everywhere” & “Where’s all the Stuff"

Apologize for the lengthy message. I am hoping maybe eBay will read all the details here versus me relying on support to relay the issues in full to technical support. Ongoing issue for past 6-8 weeks. Originally the issue was sporadic, now the error...

Emails and notifications not received

For past five-seven days I have been missing emails in my yahoo email account. Sales notices / offer notifications / listing notifications / ended items. All have been missing. not completely, but by about a third.

Listing tool isn’t working

I keep trying to list an item on eBay and it keeps telling me the same thing it’s saying we’re sorry but the listing took isn’t working right this second please try again later. It has been like this for me since yesterday. When will this get fixed. ...

Keep getting: Ebay API request failed and returned an error. Error: The provided payment business

Hi everyone,Trying to upload a product from Printful, where I have never had any problems, now won't publish because "PF-internal: Ebay API request failed and returned an error. Error: The provided payment business policy identifier is invalid. Pleas...

Shipping Label Issues

Trying to print shipping labels and get "It was not possible to generate the label. Something is wrong. Please try again later." every time.

Shipp your order error

"It was not possible to generate the label. Something is wrong. Please try again later." Is anyone else getting this message?

Resolved! Item purchased and paid with Paypal on 02/14/2025 does not appear in my purchases.

Paypal shows my payment to ebay commerce on 02/14/2025. Order #24-12709-59622, Paypal transaction ID 33H14198YD3498815. EBay does not list it in my purchases and I never received an email confirming this purchase, it's like it never happened, but I h...

Resolved! Technical issues

Having technical issues at eBay checkout every time I try to check out an item it says select different payment methods and my card is good because this is the same card I used for the last 2 items and now it won't let me checkout for some reason jus...

Something went wrong while loading this page. Please try again. PART TWO

I am writing to express my frustration with the ongoing issue regarding the defective MUAA "add tracking number" button. I have called in to customer support once a week, this issue has been persistent for over three weeks. Despite being assured (mos...