Report eBay Technical Issues

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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

SEARCHING PRODUCTS

Is anyone having difficulty with searching? When I scroll through hundreds of items and then come across one I'm interested in and go in to look at the details, when I hit the back button, it shoots me to the top of the search, forcing me to scroll t...

Not All Active Listings Show Up In Storefront

Hello, I have 1800+ active listings but I noticed that recently my storefront only shows about 100+ items. I can see the listings through the active listings management page and can confirm they are still active but other than that it's not possible ...

Message says not a secure connection

The information you’re about to submit is not secureBecause the site is using a connection that’s not completely secure, your information will be visible to others. For 2 days I have gotten this message when I sign in to my 4 Ebay sites. I use Google...

Resolved! Issues with markdown sale

Started a 50% markdown sale today which is supposed to end Aug 14thThe listings all show the sale ending today in 11+ hoursSomething is wrong

two factor authentication

I had asked about this issue a few days ago. My account was hacked and I am having trouble setting up two factor authentication. I was advised to try a different browser or use the eBay app. I used different browsers and still get the message that so...

Messaging

I have a recent issue where messaging became very frustrating and time consuming. As a seller I use browser not app for listing creation, tracking impressions/views/promotions etc. Let’s be honest, it is better to manage your seller account for every...

Repeat Buyer Notification Inconsistent

Today a frequent repeat buyer was not tagged as a repeat buyer upon her latest purchase. It seems the tagging is not always reliable.

Resolved! Error Code 13708 "seller will not ship to your location" Worldwide issue

Have been advised by ebay customer support that this is affecting sellers worldwide.It's a known error code 13708 and message reads "seller will not ship to your location"It's affecting all 220 of my listings. I cannot sell to anyone because buyers a...

Can’t Contact buyer after they made a purchase

I have been unable to talk to the buyer via the Contact buyer button (on the app) for at least a week now .. Has anyone else got this issue or is it just me

Haven't been able to load pictures all day, 07/15/22. Anyone else having issues?

Haven't been able to create a listing all day. Pictures won't load and getting a note that there is a technical issue and to try again later. Is this widespread?

Main photo is not showing in searches - just a random variation photo - ALMOST ZERO SALES

So, my sales took a nose dive a few weeks ago. I've thought - maybe it's summer, maybe it's the economy....Then, today I did a search for my category and my zip and discovered that the majority of my listings (I have almost 1,000) are showing a rando...

Volume Promotions not showing up.

My promotions haven't been showing up. On the selection page, e.g., I can see that all 153 items in one of my store categories has been selected. I checked that we are past the start time. Yet, on the summary page, there is nothing in the "No. of Ite...

The new page view

This new look with everything in cascading in one single column in the middle of the page is horrible and much too difficult to navigate. I hope it's a temporary glitch.

'File a report' function broken.

As the title suggest, the dropdown box is empty on the File a Report page. This has been broken for quite long and it is so simple technically to make it work on any device that there is no other explanation than malice. No one is this incompetent. T...