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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Order Number is changing in download files from XXXXXXXXX010 to YY-YYYYY-YYYYY format

When I download my daily orders from Seller Hub>Reports>Downloads I see that some orders in Order Number column are in format XXXXXXXXX010 and others are in format YY-YYYYY-YYYYY. It looks like the format changes after an order is paid and shipped. I...

Unsold Item Search Completely Broken......

There is no way to search unsold items. Was working fine yesterday and today it is totally broken. Can not search by titleCan not search by Custom Label (SKU)Can not search period! Every single search brings back ALL unsold items! Like that is really...

fabric listing details

frustrated that the listings in Crafts, fabric, default to item specific quilted especially when listing by phone. even when I uncheck the box it will still list as quilted. only about 1% of all fabric listed is actually quilted. Why is this a defaul...

After A Fixed Item Sells And Quantity Is Zero, It Can Be Purchased Again

This is a follow up to a post from 16 months ago that has been ignored by E-Bay------The item sells, quantity gets reduced to zero but the item is still up for sale and can be purchased by another customer. How can this be adjusted? Hey moderators, h...

Zero Quantity Items Available For Purchase

Hello, I've recently run into a problem where an item sells but it remains active with zero quantity available. The problem is that people can buy the item when there's zero available. I've had to inform the buyer and cancel the sale BUT my out of st...

unable to edit or create new listings

I cannot edit my current listings, when I make my changes and click revise, I get taken to ebay home page and message saying "oops this page is missing, we looked everywhere" is displayed. I can edit on my phone but only listing that have no variatio...

3 shipped packages not being delivered

Hi. According to tracking numbers on 3 different Ebay packages, all 3 packages arrived in my state in July 2022. Two of the packages made it to my local post office only to be rerouted back to a central distribution center further away but in state. ...

losing draft content - "whirling donut" still a problem

I realize this has been posted before, but i'm posting again in hopes that it will be addressed and fixed by eBay. Like the other sellers that have reported it, i have lost a large amount of data when I try to save (using the seller hub on my laptop)...

Trusted devices not listed....

Why is there no way to add a "trusted device" to the trusted device LIST on eBay website? I made a recent order on my usual device (PC) on my usual Browser (Chrome) and got an email from eBay stating that I made an order on a "new" unrecognized devic...

Ebay invoice combined 2 item ship cost of $35 and $4 to lower amount. How to correct?

We have been on Ebay for over 15 years with hundreds of positive feed back. Ebay invoices for combined sales to one customer have always been correct. In the past we would refund the overpayment for shipping.This time the invoice only charged the low...

All access apps,

I was on a Ebay number, when ask to answer the other line,their personal phone,before having to install the apps,twice.. can't see what they are doing from a phone..

Ebay relisting my items after they are sold..over and over again!

I have contacted Ebay awhile back regarding this issue back when I could actually speak with someone and they said they noted by account and they were aware of this issue. It is still heppening on a daily basis. I just wish I could contact Ebay. i am...

Recall

Has anyone had a recall email about a Lazer Item details: 283279356692 - 50W CO2 Laser Engraving Machine 500x300mm Cutting Cutter Wood Working

Ebay iPhone App - 'Sell' text box doesn't pull up keyboard/inoperative

Anyone else experiencing issues with the 'Sell' text box on the Ebay iphone app?All other text boxes (ie search, messaging) appear to be functioning normally; it is only the box used to create listings that doesn't pull up a virtual keyboard - -and n...

why do my categories in MyStore say undefined?

I went to look at the categories in my shop and they have all been replaced with "undefined". I checked manage mystore and everything is OK there. I changed between chrome, Firefox and even bing but they all showed the same any help would be great.