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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

archived orders

I just archived my orders on the new seller hub page. They were removed from my sold list but the archived page is empty. Any suggestions?Txs

Anything I list since Friday night has no shipping options - "Will ship to United States"

Every single thing I've tried to list since Friday night is not putting shipping options on the item page.This has been tested by multiple accounts viewing the item, it is not on my end.Each item page says "Will ship to United States" (see attached i...

Bad Request Please contact your administrator with the error code: 0.6cca4d17.1655330821.32a0ef5

Any idea how to fix this error? I cannot reply to a seller I just made a purchase from in messages?

Estimated Delivery Dates wrong since May

I've been trying since the beginning of May to have my estimated delivery dates fixed on all my listings. Every time I contact eBay they tell me that they have sent in a "ticket" to IT, and that IT is aware of my situation and that I am considered a ...

Dispatch notification not working

Anyone having issues atm with dispatcher notifications.I have tried a number of times to show that items have been despatched to sellers but the system fails to show it.

Resolved! Account settings page broken?

Nothing happens when I click any list item in the account settings page.And "Contact Us" page doesn't help.

SEARCHING PRODUCTS

Is anyone having difficulty with searching? When I scroll through hundreds of items and then come across one I'm interested in and go in to look at the details, when I hit the back button, it shoots me to the top of the search, forcing me to scroll t...

Not All Active Listings Show Up In Storefront

Hello, I have 1800+ active listings but I noticed that recently my storefront only shows about 100+ items. I can see the listings through the active listings management page and can confirm they are still active but other than that it's not possible ...

Message says not a secure connection

The information you’re about to submit is not secureBecause the site is using a connection that’s not completely secure, your information will be visible to others. For 2 days I have gotten this message when I sign in to my 4 Ebay sites. I use Google...

Resolved! Issues with markdown sale

Started a 50% markdown sale today which is supposed to end Aug 14thThe listings all show the sale ending today in 11+ hoursSomething is wrong

two factor authentication

I had asked about this issue a few days ago. My account was hacked and I am having trouble setting up two factor authentication. I was advised to try a different browser or use the eBay app. I used different browsers and still get the message that so...

Messaging

I have a recent issue where messaging became very frustrating and time consuming. As a seller I use browser not app for listing creation, tracking impressions/views/promotions etc. Let’s be honest, it is better to manage your seller account for every...

Repeat Buyer Notification Inconsistent

Today a frequent repeat buyer was not tagged as a repeat buyer upon her latest purchase. It seems the tagging is not always reliable.

Resolved! Error Code 13708 "seller will not ship to your location" Worldwide issue

Have been advised by ebay customer support that this is affecting sellers worldwide.It's a known error code 13708 and message reads "seller will not ship to your location"It's affecting all 220 of my listings. I cannot sell to anyone because buyers a...

Can’t Contact buyer after they made a purchase

I have been unable to talk to the buyer via the Contact buyer button (on the app) for at least a week now .. Has anyone else got this issue or is it just me