Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to report an item I paid for has not shipped yet.

Hello,I am trying to report that Order number:13-10253-40329, which should have been delivered by July 12 has not even shipped yet. I have tried to reach the seller but get no response. I would like my money back, but I get an error/technical hiccup ...

Parcel not received

Yodel claim to have delivered, seller will not communicate. E bay process for reporting keeps giving me oops a technical glitch.. I go to contact and support but just get in a loop

Product hasn't arrived

My shoes have never arrived. No tracking number provided. Whenever I try to report it, the screen says there is a technical problem. When will this glitch be resolved so I can report this? Thanks,lala

Oops, we had a technical hiccup

I have tried several times to report an item, that I purchased through ebay, had not arrived. I first email the seller for shipment information, then sent them a request for a refund. No reponse from seller. I tried to have ebay step in but got, Oops...

Oops, we had a technical hiccup

Ordered two GPUs and a motherboard from a Japanese seller July 1st (7/1/2023). Seller was banned the day after (items were never shipped). Estimated delivery dates on all 3 items are July 11th - July 14th. "I didn't receive it" option unavailable in ...

Impossible to publish announcment

When I try to publish my sale announcement I get stuck in the selection of the delivery service, it does select one (DHL) but than does not save the change and asks again to do the same thing, even if I select pick up at location instead of the deliv...

oops we're having a technical hiccup

I'm trying to ask eBay to step in and assist on an order that hasn't arrived and when I click on the item, this message is generated... ' oops we're having a technical hiccup'.

Barcode scanner won't focus properly

The ebay barcode scanner will not focus properly. There was an update at some point where the default is now camera mode and you have to switch it to scan barcodes. The scanner will not focus properly. This used to be working fine as I have another p...

Weird Search Results

A search of the terms "postcard" and "democracy" returns no listings with both words in the listing title, but restricts the results to 1000 listings that do have "democracy" or "republic" in the listing title. Not too helpful.

Checkout

Ever since after the 4th of July 2023 I can not purchase anything off the app or website by going through pay with add new card using a Visa gift card like I had in the past. the card has enough money on it and i even try different cards to and still...

Contacting customer service, due to item not received. 07-15-2023

Seller sent pkg. to another address, same zip code , which makes tracking appear as delivered. After intense follow-up with post office, they retrieved the pkg. and delivered to me. Big surprise, my expensive items were not sent!Tried for 3 days to c...

Loading a video

Hello, when I try to load a video on a listing, it says that I have zero items in my file. Photos load fine.Is this another known issue? I just hate trying all these things, just to find out it is another issue at ebay from there constant changes. Th...

Paying For Offers In Advance

I asked a seller if I win a bid on a listing could another listing price be lowered. The reason being is that I have to pay for the item plus shipping if I make an offer when it's accepted automatically. I do not see a way to request a combined shipp...

When Listing - Return Policy Defaulting From Free Returns to No Returns

As the title says - Every couple of days my return policy is being changed from free returns to no returns. By the time I notice the change I've already listed many items. I then need to go through each listing to find the ones with no returns and sw...

qr code

I too am having trouble sending my packages this is making a major concern and far as the buyer goes they paid for the shipping so I should send it no matter what however we buy these labels from eBay and in turn they send us the QR code and it's not...