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Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't stay logged in; keeps thinking new device logged in; related to description issues?

For the past few hours I have been unable to stay logged in for more than a few seconds. I was able to remove some items in my watchlist if I don't visit any item pages after logging in. ebay keeps sending me "a new device is logging in" emails, even...

Account suspended

Hi guys, my account is suspended and I can not contact customer service. I can not bid, buy or contact seller. It says my account was potentially hacked by I think it's because I was on VPN

Current known technical issues - updated as of 3/27/2025

Literally cannot read descriptions

Our seller fault return rate is pretty consistent at around 4%. Of those, about 75% are where buyers failed to look past the first picture or read the description. I've always blamed both buyer negligence and eBay's lack of emphasis on descriptions /...

Unable to purchase eBay International Standard Delivery label

I've attempted to purchase the label in different browers, cleared my cache/cookies and made edits to the address and item description. I receive "It was not possible to generate the label. Something is wrong. Please try again later." every time. Thi...

Can't see item descriptions on Ebay Items.

Can't see item descriptions of any item I have found and wanted to read about measurements etc... I am not using the Ebay app. I am using my laptop.

VERIFICATION ISSUES

Can anyone advise if there are verification issues? I am unable to verify which started showing up when looking at my listed listings. It accepts my answer but then is stuck on the screen and does not clear. It is that way on all my listings so I am ...

I cant revise any of my listings. The page relists unchanged or loops back to the top.

I have two stores with the same issue on both. I can't revise any listings. If I try to add or remove information from the description it either loops back to the top of the page without an error or completes but the listing goes unchanged. I've trie...

Item specifics [technical glitch] disappearing after adding photos from mobile

I'll list CDs and Records from my templates, and fill out the item specifics then save the draft. I'll take the pictures from the Ebay app on my mobile phone and close. When I go back to the draft [with photos attached] on the computer, the item spec...

Pictures not loading

This started about a month ago the pictures don't load I get blank boxes instead.Sometimes I'll get one or two pictures. Why am I paying 12% selling fee for apps that don't work? Perhaps I should start selling outside of eBay until the application is...

feeback problem

left feedback for 1 purchase. at end asks if u want to leave feedback for other. yes I did. all my purchases were then listed as requiring feedback. what gives?

Aw Snap! Error code: Out of Memory

For the past 2 days when trying to list an item, I get an- Aw Snap! Error code: Out of Memory We are also getting this message on another computer when doing a product search. Anyone else having this problem.

Screen freezes up when i click to view larger images w Mac/ Safari

I have to close the enlarged image with the X box, and can only click and thru and view the smaller images.

I can't find my purchase history

My purchase history is completely empty

Ebay Doesn't Recognize my Physical Address

I received the email indicating that Ebay would begin managing my payments starting May 21. I began to update and verify my account information only to learn that after 20 years on Ebay, they now do not recognize my physical address. I can't complete...