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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My Purchases Page is showing up as words and symbols in a list...not usable....what is the deal?

Purchases page shows up as words and symbols only...how do I get it back to a usable format?

WORKING Old Walmart Visa Gift Card Oct 21 2023

Old #Walmart visa gift card year dated Oct of 2028 worked this evening, but the 2029, 2030 and so on are still not working! Ebay May have a #ZeroDayBug in the script somewhere. #QUESTIONS!Who is responsible? When was the bug implemented?How Long has ...

Error 402

I cannot list items to sell. get error 402. help!?

Description shows up in tiny print.

Everything goes fine when I am listing, and the preview is normal. Then the listing starts, and the Description is in very small print, when in the preview it was 14 pt. Other numbers and letters I enter on the Listing form are the right size; it is ...

Ebay Capthcha spamming me, and help link is stuck in a loop.

I'm getting bombarded with capthcha pages (the "click these images to verify" page) for some reason, even when trying to do simple things like look at someone's feedback before buying. I'm a fairly high volume spender and have no issues with my acct ...

Account receiving false late tracking defects, system treating orders as same day shipping

Our shipping policy is set to 1 day handling. Ebays system is treating our sales like they are supposed to be shipped same day. 75% of all of our sales are receiving a defect for supposedly not uploading tracking on time. However, we are uploading it...

Order Not Found

Hello, How do I contact Ebay when my order (that I received, and am now trying to return) is not found at all? I have the emails and item ID etc, but the system does not find anything?

No buy it now button on my items

I am listing items and noticed all it says is add to watch list, there is no other buttons, no buy it now and no make offer, it's through my whole store....how can I sell anything when there is no buy it now buttons? Can you please fix it?

Ebay Clairvoyant?

Note date of email........10/20, and date sold, 10/21...........?? Sale was made and paid for before midnite Eastern time.............

$0 Shipping showing when it's not free shipping

I've had confused customers and now I see why... results show $0 Shipping. It should show their shipping cost, and maybe also show "Local Pickup", but not "$0 Shipping". This may be a bug or bad design: https://www.ebay.com/sme/profitweb/Save-up-to-2...

I am not a bot, I need to verify I am a human everytime I want to look at an eBay help page

This has been going on for months. Every time I go to look at an eBay policy or read a help page I get prompted to prove I am a human. It really is ridiculous! Has reading the manual become obsolete or something?

EBay sent me an email showing something I recently viewed, that I didn’t

EBay sent me an email showing ‘similar things to what you’ve recently viewed’ only I’ve never viewed that item and it’s not on my recently viewed list, why did this happen?

Unable to add a new listing

when I try to enter a new listing ...I get the page with the possible matches but when I try to click on “continue without match” the button is not clickable.so I’m block at that step (I have tried on Google chrome and opera)thanks in advance for you...

I made an offer on ebay with may Paypal Balance, I retracted next day my Paypal Balance disapeared

I made an offer to a seller, ebay asked me to pay I choose Paypal Balance so that discounted my money, it's been 3 days since I retracted my offer, but I cannot see my money in the Paypal Balance. Is it a bug? I contacted ebay and paypal we have no t...

Any way to enable legitimate 2FA?

The only options I find for two-step verification within my eBay account are texting to a phone number (which I won't share with eBay) or authenticating on a downloaded eBay app (which is worse than sharing a phone number). They don't even offer a me...