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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

cambiar contraseña

no puedo cambiar la contraseña y iniciaron sesion en otro dispositivo que no fue mi persona

Item specifics missing

Hello, I'm a clothing and shoe seller and have noticed that lately, Rayon (material) and Western (theme) seem to have disappeared from most shoe and clothing related categories as pre-loaded available options when entering a listing's item specifics....

Problem with the ebay search features when using the side bar

About 9/10 times I use the sidebar I get the error page below: Please fix this. It is a billion dollar company. I personally pay $200k in fees a year. I can't even search the site properly. We looked everywhere.Looks like this page is missing. If you...

Data Boxes TOO BIG on ebay.com

I had a problem with my data boxes being TOO LARGE on ebay.ca and ebay.com. i.e. Two boxes across the page instead of three. ebay.ca has been fixed, but ebay.com still remainins TOO LARGE. Can this be fixed, please.

Listing form not saving revisions (8/15/23)

Posting in case others are having the same problem. It's not just you. Was working fine for a while, I updated about 10 listings, then suddenly saving changes began to fail maybe 20-30 min ago. I'm trying to revise several listings to add variations,...

Shipped items not clearing after shipped

I work with eBay and I am having a hard time and at times double shipping same item orders due to orders not going away after being shipped. Please please please fix this!

Fraudulent Purchase

I found out through PayPal that an item of over $1,800 had been purchased on my account. Through PayPal, I found that the item was shipped to somewhere in Missouri. Not even close to where I live. I could not find the order in e-bay, yet PayPal deter...

issues with listing or revising items

When I go to relist,revise,or to list an item the page starts to load.The logo loads and the copyright info on the bottom loads and rest is just shadows.This happened around May and it was a technical issue on ebay side and it got fixed.I am back to ...

Resolved! New Concern

Hello,Since July 9th and probably before the eBay software is not removing listings from my store when an item sells. Here's the latest item number: 334987307755. The item is listed as active on the "Manage Active Listings" page.When I click on the l...

My Call Routing To Anchor Support Has been Broken SInce May 22

First of all, I have an anchor subscription. Per ebay's own page https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees"Anchor and Enterprise Stores have access to dedicated customer support by phone and email—wherever, whenever y...

Gallery view is too small

The images on the gallery view are so small that they don't provide much information about the actual item. What could be a helpful picture is replaced by huge borders of useless gray. They need to look like the "Similar Sponsored items" display, fil...

Why are photos now suddenly cropped in listings, stores?

Why are photos now suddenly cropped in listings, stores? A few days ago, all photos were showing in my listings and store exactly the way I uploaded them. Then yesterday is when I noticed that in my store they are cropped on all sides. Thinking is wa...

Not receiving notifications for listed items, bids, end of auctions or saved searches

Anyone else not receiving notifications at all?

Listing Issue

So i click on List Item and go through all the steps to List it and then I get an error and I sends me out of ebay. So how can I sell if I can't List ??

Phone app says i won something i don't remember bidding on

Phone app says i won something i don't remember bidding on and when i go to pay on my laptop it isn't there. I have other things from the same seller and want to combine shipping on them if i have to purchase this item i don't think i even bid on. I ...