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Current and resolved technical issues - updated as of 2/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Can't accept seller's offer: There is an issue processing your request.
The seller made me an offer, two new buttons 'Review Offer' appeared (a blue strip near the listing's header and a new button under BIN and Add To Cart buttons). If I click any of them, a review window with offer details appears with Accept Offer but...
My listing shows item is out of stock, even though I show 4 available.
I've never seen this one before. One of my listings show, from my view (the admin or seller portal), that I have a quantity of 4 available for a given product. This can be seen from the 'listings' tab and when I go to revise the listing. However, whe...
Search Bug?
I can search a seller's store for specific words that are in the titles of items listed for sale by that seller, and the search results will be empty. It doesn't happen with every word search, but it does happen with some words most all of the time. ...
Major Problems With The Search - Inaccurate Results
Since Sunday, the search engine has been returning results totally irrelevant to the query. For instance, if I search for "Robert Graham Button Up Shirt Purple", I get any Robert Graham shirts, some button up, only a few of them are purple. Another s...
Error - Buyer got Pay Now message from eBay for a paid item
I got a message from a buyer who paid for item number 185924974790 on 7/13/2023. It was mailed using eBay Standard Envelope, tracking # ESUS153093312, which shows a July 17 delivery date. Yesterday, 7/26/2023, the buyer got a Pay Now message from eBa...
Can't check out.
So, I'm trying to pay for an item. Get to confirm and pay, nothing. It just spins or go back to the confirm and pay screen. The app and the site are both doing it. I reported it to customer service today. I even got in my laptop same thing can't conf...
Descriptions are not showing in Drafts
My drafts are not showing their descriptions. I’ve tried everything. Refresh, copied listing, app etc. They were there about an hour ago. I am confident they will come back just not sure when. Why do these things happen? I am guessing this must have ...
Resolved! Picture is large and covers Title on PC
So when I view a listing the picture is now larger than it use to be and covers part of the title up.
No help from eBay
I have tried repeatedly to contact eBay about an item that I never received, but I'm getting railroaded by automation. They won't allow me to contact them - I tried for over an hour today, but keeping getting railroaded into a dead end (very frustrat...
Messaging Bug
Recently I've experienced a bug in the messaging system, where a seller sent me a message, yet that message is not viewable in my account messages. The only way I know that the message was sent to me was because of the email notification. Even when I...
“Sell One Like This” Never Finishes Loading
While trying to list things on my eBay app through my iPhone and clicking on “Sell One Like This” my app just shows a continuous loading circle and will not pull up the criteria for listing something to sell that’s similar to the listing I’m trying t...
The Ebay Website Errors are back today (with video)
So for the last 7 days, I received basically no server errors or system failures while on the website listing and working. For the past 2 years I have had issues almost daily. Now today the errors and failures are back. The difference, days I get no ...
Saved search not showing recently added items
When using my saved item search, it is showing me all items relating to the search not items newly listed.
Messages not loading on mobile app
For 2 days I have not been able to access my messages on the eBay mobile app. It says “Something went wrong, Please try again later, Reload.” You can’t reload. Cleared cookies, cache, did hard restart. Still won’t load messages. Anyone else having th...
When I click on an item, nothing happens
After I do a search for something, the list of those items appear but when I select any of them nothing happens. I can't view any item I click on, it just stays on list of items I've searched for. I've tried signing out and then back in but it doesn'...
