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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to add photos to return

I’m trying to start a return and having issues using the mobile app and desktop version of eBay. When I go to my purchases and select the item I want to return it firstly takes me to the “you’ve signed out” screen so have to sign in again. When I try...

Resolved! Que me envien los cables electricos que no vinieron en el envio de 6000 libras del winch que compre,

Compre el winch 6000 libras y lo instale pero me enviaron el winch sin los cables electricos y sin eso no trabaja eso no es correcto el enviarlo asi, sin los cables.

Ebay Search Down?

Today whenever I try to search something on ebay, it just says no exact matches found. anyone else having this problem? It's happening on my mobile phone and also my computer.

no exact matches found

Unable to see posted active items or sold items besides my own on my desktop.. Have rebooted- signed out and back in. Item lines missing/grayed out in the left information column where you choose how you want to search. What do I need to do to fix th...

Cannot end items in my store

In bulk edit, selected the first 50 items to end. The button to end listings won't light up or work.

Manage active listings page - anyone else having problems?

It only displays my first page... no matter what page number I click on, it brings up page #1. I can't do any searches of my listings, and I cannot send offers from that page. I already cleared my cache/cookies and that did not help. I noticed this l...

Not Able to Promote Many Auctions but can Promote a few??? Hurts visibility of the Auction!

Why do some auctions allow me to pay a set amount to promote them but the majority of the auctions I do are marked as: Promoted Listings - Standard: Not eligible. This makes no sense especially when there is no real difference in the items I'm listin...

DHLeC > USPS: Tracking Link Correction Request

Customers currently have to click on a link that takes them to the USPS website to track their DHLecommerce shipments. However, the USPS tracking link does not show any information until they have received the package from DHL. This can be frustratin...

Can't adjust the size of a Shipping Label on printer SCALE setting any less than 100

As of about 3 days ago for some reason something has changed. If I try to scale a shipping label down below 100 to fit a smaller area it will vanish if i scale it back too 100 or more it will come back and I can print. A problem if I need to print a ...

Glitch - payouts on hold, need tax ID even though already on file

Watch out, even if your TIN is already on file you may get this warning: Your payouts are on hold because we need your Tax Identification Number. Ebay already has our TIN--it's on our 1099 from them last year, what did they mess up???? More concerned...

WHY WAS ITEM FLAGGED EVEN THOUGH MANY OTHER PEOPLE ARE SELLING THE SAME ITEM?

Not recieving confirmation email for purchase - using CC or PP, or seller not able send to invoice.

Continuing today, I did not receive a confirmation email for a payment-completed engagement with the system, and a seller explained to me having trouble returning a combined invoice request (happened last night). My inquiry is this: has anyone else n...

Password issue

For no reason my password stopped working. Long story short, I changed it but as soon as I type the first letter it reverts back to the old one as it automatically pops up!! Also it keeps sending me back to the verification page with bumblebees and f...

Resolved! Can't Purchase Shipping Label

Someone purchased an item and I can't purchase the shipping label. It says, Technical Difficulties, Please Try Again Later and has a triangle with an exclamation point in it.