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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

SPEAK TO A LIVE PERSON ON EBAY SUPPORT

SPEAK TO A LIVE PERSON ON EBAY

This change is not permitted at this time.{e264224-1183635x}

I’m trying to change my address on my account, but I keep getting this message: This change is not permitted at this time.{e264224-1183635x}

About this Item tab disappears in Firefox

When viewing an item in Firefox, the About this Item tab appears briefly before being overwritten by the Explore Related Items. Doesn't appear to happen in Chrome, just latest version of Firefox version 140.0.4 (64-bit)

eBay Standard Envelope - Platform Isn't Charging Buyers the Correct Amount

I'm not sure how long this has been occurring, but I searched the forum and didn't see any other reports so I figured I should raise the issue.The platform is not charging my buyers the appropriate amount for eBay Standard Envelope listings @ 3 OZ. I...

Technically error on ebay

Transaction blocked somehow shipper doesn't ship to that area even though they sent offers

Can't duplicate, save or list templates from Selling Manager Pro (Inventory)

Hi there,I'm a seller on ebay.com.au. I just tried to duplicate a template and list it, and received a Red Banner at the top; System Error - please try again later. Same error for changing and saving a template. Anyone else seeing this today?

return

Seller bought something from me. I agreed to the return. He inadvertently stopped the return. We would both like to to restart the return so he can get his money back, but ebay won't allow us to do that. they made me file a complaint against the buye...

"We looked everywhere" issue

In recent weeks as I've searched eBay for items I've encountered this statment:We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages.The help pages don't deal with this kind of problem. Since eBay can't f...

I haven't been able to list an item for the past two days. The platform freezes when trying.

I can only get as far as the description of the item and, when typing that out, the site freezes.

Customer Service Ebay?

Is there someplace that I can make a general complaint or observation to EBAY - not something about a specific shop?

Language is setup to English but the item description is in Spanish

I spend half of my time in Florida and the other half in Puerto Rico. Currently in PR. I always use and buy from eBay.com. Never had this problem before until recently. My default language is setup to English. Trying to buy some stuff and everything ...

Resolved! Restrictions due to increased BBE rate (technical glitch)

Hello everyoneI have been working on eBay since 1019 and I have 1013 positive feedbacks 100% and I have more than 6300 items sold on the eBay platformMy account has never been subjected to any kind of restrictions or bans, I pay my financial obligati...

Variation photos bouncing (July 2025)

When you select a variation, the image flips back and forth between the variation pic and the default pic a couple of times before settling on the variation pic. If you are experiencing this problem, click the ? on the bottom right corner of the page...

Resolved! "New Offer" Call Out Remains on Front Page After Sale

Customer sent offer. I accepted. Sale Complete. 1 of these items still remain for sale but no new offers have been sent and first customer only had qty of 1. The call out "New Offer" remains on front page and notifications drop down. All caches have ...

How can I actually contact an eBay representative to receive assistance?

I am trying to bid on items, but the system keeps asking me to obtain a verification code by text or phone call. I cannot receive texts. When I click on the call me button, I never receive a call. Nowhere can I find a phone number or even an email ad...