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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay under charged for shipping multiple items in one package

We had 10 cases listed. A buyer bought 6 of them. Shipping (Buyer requested USPS Priority Mail) for 1 of them was between $10.45 and $22.45. eBay charged the buyer $21.80 to ship all 6 of them. Actual shipping is over $70. The buyer has already paid....

eBay cancelled my Allstate warranty by mistake

I purchased my refurbished vacuum cleaner with a 2 year Allstate warranty in 2021. In 2022 eBay cancelled my warranty by mistake. No one from either eBay or Allstate stepped in to help. They have been pointing fingers at one another, what should I do...

No matter what we do our account stays restricted with no explanation what to do

We just paid 20$ to get acvount that allows 50k a month in sales and we just are getting ran around

eBay Search Results Flooded and Unrelated

Just a few weeks ago my eBay searches gave me specific search results that only included my search words. Now, I am flooded with results that don’t apply to my search. This is true on the app and on the desktop web version. Did eBay do this on purpos...

Payment information before you bid

eBay now requires to provide payment information before you bid or make an offer. Is this how you kill cashback programs (if there are any left)?This is not how auctions work.

Volume Pricing

What changed with volume pricing? Isn't working correctly anymore. Still shows correct on all my old listings but anytime I relist or create new listings now it doesn't show up correctly. I have a store, all my old listings show fine, but all my new ...

Any issues with total requests not being received & invoices failing to send thru ebay messaging

Total requests from buyers are not being received and invoices not working thru messaging system, only email

Really slow loading pages.

For a few days, I have experienced really slow-loading pages especially when I go to my store and I have to refresh the page a few times to get to my listing or my orders and so on. That is not because of my internet connection because other websites...

Request Total button says it was sent to seller but was not

The "Request total" messaging seems to be broken. A seller I buy from every month and routinely send requests for combined shipping invoices are not being sent. Normally I get a message in myebay and an email, and the invoice the following day after ...

Screenshot 2023-11-02 at 12-55-38 Request total to seller.png

eBay sent me a wrong label for a $4,000 Rolex watch!

After days of searching I realized it was the same tracking to the same person, my last sale, who I sold a pair of jeans to. I assumed it was to be authenticated. I can prove they did it because I have a new computer and it’s the only tracking label ...

Unable to Purchase International Listing

I'm from the UK and I am attempting to buy an item from a US-based seller who sells internationally, but I'm unable to despite the seller assuring me they have international shipping turned on. I can purchase their other items as they have internatio...

Item View Impressions and Page Views are not showing up on Performance Tracking screen

Broken. No 30-day history of impressions or page views showing up. Perhaps it explains why my sales have been nonexistant today, whatever server I am on is having issues.

SEARCH IS BROKEN

search house of mystery #236, pretty simple right?? look at all the crap that comes up... get it together ebay..

eBay Standard envelope with tracking is not scanning right from the start.

I've been purchasing and using eBay's Standard envelope and recently there has been a lot of these labels not being scanned right when I drop them off at the post office as if I did not send the item. I go directly straight to the post office to drop...

A mixture of Self Hosted and EPS pictures are not allowed.

Hello eBay customer service!I want to add additional images to my listing, but it keeps giving me this message "A mixture of Self Hosted and EPS pictures are not allowed". I searched for a solution and it says to delete all pictures leaving only one ...