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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't send messages to sellers

Every time I try to send a message to a seller about an item I get a message that says, "USER IS BLOCKED." I was able to send messages a half hour ago but now I can't. I've received no communication from ebay about an account suspension. Please advis...

eBay not working

Tried app and signing in on computer. Not working. Anyone else having issues?

seller hub is not working correctly & ebay really needs to hire INTELLIGENT help

I had a return come back marked Unclaimed. Opened the box and found the packing slip with the order info. Ok, no problem, went into the hub, selected See All Orders. Specified the type of search I wanted (by order ID) typed in the order ID # in the N...

Item condition discrimination not showing up on apps

On Android app I don't see item condition description on my adds or other peoples adds! I can't even edit it because it doesn't show up . This has been an issue for over a year . Crappy customer experience when they buy something with defects because...

11-25-2023 not receiving emails from ebay for 3 weeks. no way to contact them.

11/25/2023 not receiving emails from ebay for 3 weeks. no way to contact them. HELP!

Top Rated Seller Plus unfairly taken from me

I just looked at my listings and my top-rated plus badge and status has been taken away from me for no reason- all my listings are 1-day and all other metrics are in line with my 'former' Top-Rated PLUS rating- WHAT GIVES? Did eBay make a mistake and...

How to contact ebay customer service now?

It appears as if all of the previous telephone numbers are now automated and refer you back to the website, and there is no way of actually speaking to a person about an issue. Can somebody shine light us to how to actually now speak to an actual per...

A Buyer is trying to locate the "Feedback removal Request" in his Messages after the Cancelled Order

A Buyer made an Offer for my item and I accepted his offer, he paid for the item after. However, his intent was to pay for his item using his PayPal Credit, but before he was able to do so, ebay charged his Visa CC (on file) soon thereafter to his di...

Two packages in a row fail to get delivered after several attempts.

Two packages from different sellers in a row fail to get delivered after several attempts ("out for delivery"). This is a medium sized university campus and we get several hundred deliveries daily. Most probably they fail on Saturdays but any driver ...

Support for registering multiple security keys

eBay offers support for registering a FIDO 2 security key (e.g. Yubikey) for passwordless login. Unfortunately it seems that you can only register a single security key, meaning that if you lose or break your key, you may be locked out of your accoun...

Didn't receive micro deposits in my bank account. Can't verify. Please help.

Been a buyer forever. Just started selling things here.The site is prompting me to enter the micro deposit amounts into my bank account, but I see no such deposits. The account numbers look correct.How do I troubleshoot this?

I cannot change my address

I moved from Hong Kong to Australia and I failed to change the address in Personal Info in eBay. However I could change my postage address successfully under Addresses Every time when I saved the address in Personal Info, I got the below error. Pleas...

Card missing code

Hello code is missing on my eBay card I just get now with $175 balance

not receiving messages on website

I have not received any messages on my ebay account on my pc since 11/8/2023. It is now 11/24/2023. There is no way to contact eBay for this problem. Anyone know what's going on and what I need to do?THANK YOU!

Cannot sign out of ebay, item descriptions disappear on sellers/buyers, item in cart needs to be pd

For a couple of days I cannot sign out of my one account to get into another account on separate emails. I have reported this now numerous times. The "item description" for all listings - mine and others have disappeared then comes back ( sometimes)....