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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! refund

sent a refund to the wrong person how do you cancel it ?

Seller listing conundrum... Allow Offers, Send Offer Eligible, Receiving offers from Watchers, etc.

Does the term "mutual exclusion" apply to this situation?You can't have it both ways simultaneously! When creating a listing and making entries in the PRICING section, somewhat obfuscated and less obviousis the "See pricing options" drop down menu. T...

E-Bay ended my listing in the future!!!

Can E-Bay explain why my item was ended on Saturday November 18? First, I didn't end the item or mark anything as unavailable. Second, today is November 15, so my item was ended three days from now? In the future?Fix your site E-Bay!!! My "ended" ite...

Anyone having same issue as me ? nothing showing in store or in search !! no ETA on a fix from IT

I am a small business that lives on eBay and recently my account was restricted for 3 days (erroneously btw) and when the restriction ended my store never re-populated any of my thousands of items - nothing shows in search !!!!!!!!! multiple calls an...

Why am I being charged again for an order I cancelled and received a refund for?

I recently cancelled an order and the seller refunded my money, so I thought that was it, issue resolved right? But the day after I received my refund, Ebay has charged me again for the order was already cancelled and refunded. Why has Ebay charged m...

Why are all of my images so small?

All of my images have an extra amount of padding or gray space around them when I look at them in my store. The product images I uploaded on eBay do not have this extra space! Why is eBay adding extra padding around the product? It's making the item ...

items stay in active status even after item is sold

I have over 25 or 30 listings that are in active status even though the items have sold. I have turned OFF the option to maintain listing after last item sells but the problem remains. In addition that option only applies to multiple listings and thi...

Send Offer Selections Returning Different Results or All Items - Safari

When selecting items to send offers to I have been periodically receiving a different selection of items selected on the second pop up screen to finalize the offer sent or even all items instead of the selected set. This is on Safari Unfortunately fo...

Resolved! Manage Variations Page Load Error - It's not you. It's us.

Heads up to other sellers: Through Seller Hub, navigating to the manage variations page redirects to the "It's not you. It's us." status code 500 error page. Tested with multiple browsers and multiple selling accounts. Going in to edit the listing is...

Where is the option to view "visit sellers store"?? it's disappeared!~~

I have an ebay store and 1 of the choices on the right side of any listing has always been: "view sellers store"It doesn't show up any more on any of my listings! I hope ebay hasn't changed that! If so then buyers would have to search thru ALL the li...

Server Down Error Page

Morning, I am finding that the server page is down a lot recently. When I try to go in to amend variations from the active listing page it just keeps bouncing me back to the server down page. I've cleared all cache and cookies. Its not Friday so no u...

A new device is using your account

Hello, I got this email while away from the computer a few hours ago so I know I didn't attempt this also the location is wrong A new device is using your accountDeviceUnknownApprox. locationPhiladelphia, Pennsylvania, United States I set up new pass...

I'm growing tired of discovering my items are not selling due to muddled up listings.

I'm growing tired of discovering why my listings are not selling due to muddled up listings. All experienced buyers surfing "Buy-it-now" listing know how to find lowest current prices by sorting listings to lowest price first. When this is done often...

Deleting listing template

Any help would be appreciated. Screen greys up and freezes andnit will not delete.Tried everything that has been previously recommended to fix. This just started happening around 3 days ago and it does it on all my devices. Ipad, iphone and imac

order#10-10138-15663, fake seller

Helloi bought m5-8 aor2 apck from a seller to $590and my nepal trekking canceled suddenly .It's been 5 months since then.but I never have used this pack and inspected .Few day ago I inspected the pack for my trekking and I know at that time there is ...