Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Accepted a counteroffer and the item sold but apparently it didn't sell?

I sent a offer to a buyer, they countered and I accepted their offer. Waiting for the email that says your item sold. Never came. Check orders, sold item isn't there under waiting for payment. Page that says you accepted the offer lists quantity avai...

order process system running slow unable to complete orders

Order system seems to be barely running,, unable to view orders and process, any idea what is going on

Problems with editing draft pictures?

im having trouble with draft pictures today, as you can see I can only see half of the picture when trying to edit. Anyone else encountering this problem today? Microsoft Edge

Item still showing as active, even though I accepted an offer on it

Hi all - I accepted an offer for an item, and it is not showing up as sold and awaiting payment. It is still showing as an active item I am chatting with ebay support, and the person I am chatting with says it will show as active until the buyer has ...

Cannot See a Store's Items via the VIEW ALL Button

Reporting an issue where I cannot see a store's items if I click "View All" button to view all the seller's items. I have gone to multiple stores and experienced this issue with each one (so it doesn't seem like it's with a seller).I have experienced...

sold items disappear after accepting an offer

When I get an offer on an item and accept that offer the item does not go into my sold or unpaid items list. it disappears. this was happening all last week and was fixed for a few days and now starting again.

Something going on with eBay today

Timing out on 2 different browsers when attempting to create listing on computer and with looking at sold listing areas.

Ebay is extremely slow to load

Sometimes it won't load at all.

Active Listings ITEM TITLE search "contains" boolean not working properly

When searching Active Listings -> Item Title >> Contains the search is no longer working like it used to. When trying to find all listing titles that contain "T933", results now only show if that exact, full word is a match. It does not include other...

Error message when trying to revise listing

I want to add a shipping option to my listings. However, on the vast majority of my listings, I get the following error message when I click edit: "Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please tr...

Photos not showing on my feed

Over the last few days, photos on listings in my feed are not showing up. Is this happening to anyone else? They appear fine in my saved lists and favourite sellers tab. Please can someone at eBay look into this? I am using the APP on an android phon...

Disparity between the listing count down clock and the one on the Bid History page.

Before anyone decides to reply saying the countdown clock can have delays between the time info is transmitted and it is received and displayed on a device, I know all about it!!! I posted this issue a couple of months ago with hopes this would be lo...

Is the changing of custom search settings to Best Match when cookies are cleared a glitch or not?

If this is a programming or coding glitch, it needs to be reported to the I.T. dept. and addressed ASAP! If this was an intentional change, whoever came up with the idea should be fired. We already have enough problems with ebay's searches, without t...

Resolved! unable to edit eBay motors "parts compatibility"

I'm unable to open the "edit" link for parts compatibility today. All other "edit" links open the pop up like normal. I've tried clearing the cache. I've tried 3 different browsers, and I've tried two different computers.

Issue with bulk label printing

Something is off with the bulk label function. I can purchase in bulk but when I go to print, the label is either: super tiny and not taking up the whole print surface for a Rollo label, or: providing TWO labels on one page, in landscape format. This...