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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Unable to create Business Policies for this listing. The call to underlying service did not succeed.

Have any information on this error?"Unable to create Business Policies for this listing. The call to underlying service did not succeed."I attempted to edit an existing listing. Didn't edit or change any Business Policies. Just changed the title of t...

Photo format must be jpeg, png, or heic - SOLUTION

Sellers frequently report this problem: This screenshot is from a VARIATION listing. Variations are currently in an illogical spot on the listing form - below item specifics and above description. Because of that, you may get confused when trying to ...

Phone number for help in Europe

The customer help assistants told me I have to call them to verify my ID but there doesn't seem to be a help number that works... Does anyone know if eBay provides help phone numbers that work in Europe? I've gone around in circles... If I'm on the ....

Discount item addition not working

I have been trying to add items for a discount for days now and the page is not working. when you click add items the page opens and then you cant scroll thru the iteams and select what items you want added. anyone know what going on?

Typing issue with typing buyer message on "Request ID" as Seller

Not sure if this is the proper forum and can't find the proper channel to report this. I've had issues multiple times with typing a message when messaging a Buyer (as a Seller) for any "Request ID" cases on Chrome website. When I type, it will delete...

Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second.

I've been receiving this message for the last few days while trying to list new items:Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later.I already have items listed so this isn't the fi...

Descriptions being deleted

I am noticing that on some of my listings, the description is being partially deleted after posting. A few words will be there, but the rest of the description is gone. I checked through and it is an issue on multiple of my listings. Has anyone encou...

Resolved! Descriptions Not Showing

My descriptions are not showing after I post my listings today. Anyone having this issue?

Resolved! Constant Seller Contact Unsolicited

Hello, could someone assist with how I can stop Sellers from contacting me with offers. I may take a look at something and may save something to my watch list and then I get like 10-15 Offers, Why. Just because I look at something does not mean I'm i...

Cannot select/add shipping services from the calculated shipping wibndow on desktop

When listing on desktop, We cannot select/add shipping services when viewed via the calculated shipping option. We can see the prices, but can't select the service. We have to back out then select said service. We used to be able to select directly f...

Can’t send offers from eBay app after update

After the most recent iOS eBay app update, I am now unable to send offers from the app. When you try to select the item you’d like to send an offer for, the item is grayed out and it will not let you select it or send an offer for it. This applies to...

I can’t cancel an order

I cannot cancel an order and I’ve noticed it has an old payment method which is no longer valid

Download new version

Have used eBay for years but now asking me to download version 17 . But how do I this on my iPad air2 ?thanks Ian

Profile picture is missing from listings

My profile picture is missing from my listings and has the message "Add an image to your seller profileBuyers are more likely to trust sellers that have a photo or logo profile image." However, when I go to Edit Profile (the link provided), my profil...