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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

When listing item, the ITEM CATEGORY is not auto suggesting categories anymore based on the title ?

For years, when i created a listing and changed the title to the current item I was listing, the Item Category section would suggest a few categories and I would choose the most appropriate and they were almost always correct. For the past few months...

item nad return flow

I had a buyer open return request saying item not as described. When I went to see detail of the return the only options were provide an ebay label, provide your own label, confirm you sent a label.the options that have always been there to message b...

can't drag or drop photos

I am a very new user. I recently got a job to post listings for a seller. I am working on a Mac using Safari. Had a horrible time just trying to figure out how to access the site. Didn't realize I couldn't get an app on my computer like I can on my i...

GetOrders API failing with error code 2004

Since midnight today (8th April, 2024), the call to GetOrders RESTful API has been failing with the following error which means we cannot process any new orders placed today! Error1241Internal Application ErrorInternal Application Error2004ErrorReque...

Internal application error code 2004

Receiving this error when downloading task result file. The task gets created without any error and makes completed as well. When I download result file I get below in XML. Error1169Internal Application ErrorInternal Application Error2004ErrorRequest...

Resolved! Ebays auction countdown timer out of sync with reality

Auction of interest ending soon , go to watch list 13 sec left ? Oh great i'm not too late to bid, within about 3 seconds i click quick bid box choice , but error message pops up , bidding ended . Now this is more common than the timer actually ever ...

Resolved! Can't upload photos in listing form starting 4/4/2024

Starting on Thursday, April 4, I have been unable to upload photos in the listing form for new listings. Shortly before that uploading photos worked normally. When it stopped working, I tried several more times to upload the photos to the form with n...

Buyer offers requiring immediate payment is not working correctly.

I have noticed a large increase in buyer offers that are coming in with no prepayment and giving the buyer 4 days to pay. I have require immediate payment turned on in my store but have noticed in the last 2 weeks a large increase in buyers submittin...

hCaptcha Has No Accessibility Options and Appears Too Frequently

Every time I go to the cart to pay for something, or go to view a feedback profile, I get hit by an hCaptcha.These force me to pick either horses or lions (it's always one of those two) and are increasingly difficult to parse due to large amounts of ...

My entire site has disappeared content

my eBay site won’t load and all content has disappeared. Any suggestions?

Resolved! Custom Label SKU numbers delete

Hi Everyone, My custom labels or SKU numbers are being deleted from ebay. I have a SKU number for each product and product variation i sell on ebay and everyday ebay is deleting them one by one from each listing and variation. We use an MRP system th...

Resolved! Review, Complete Purchase Buttons clicking onto captions to see different view of item not working

On opening E-bay, select an item to purchase, try to look at the different captions by clicking onto them, but nothing happens. Contact the seller and make an offer, the offer is accepted. However when coming to review the offer and complete the purc...

Items not appearing on my store

I created my account a couple of days ago but when I create listings it says they are active but when I go and look at my store it says I have no listings. I’m just wondering if it’s because my account is so new or if it’s an actual problem?

NEVER RECEIVED REFUND ABOUT CANCELATION OF PURCHASE:REASON WRONG ITEM

ITEM ID:284967364677ORDER NUMBER:24-11404-37643 1:6 Scale Pistol Gun Model Weapon 4D Assembling QSZ92 For 12" Action Figures Order Number:24-11404-37643Item Id:284967364677Seller Id:sxdf32Return Id:5261848935

unable to End Shipping Discount Promotion

I created a buy 4 get free shipping offer a while back. I recently attempted to pause the promotion, but it continued to function for qualifying orders.Since it was still operational and I no longer wanted it to be available, I assumed that deleting ...