Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Video Not Showing in Listing

Listing: https://www.ebay.com/itm/305580428489 I have successfully uploaded a video to this listing. However, it does not appear in the image thumbnails in its usual 2nd position. Video is 25MB 1080p and satisfies eBays video upload guidelines. Video...

Trouble with messages

I am having problems sending messages on the website version. I will type out a message, hit send, and it disappears and is not sent. It happened once yesterday, now today I have tried multiple times and my messages won't go through. Second, the mess...

Cannot change registered address from Singapore to United Kingdom

I live in UK. I want to start selling from my address in the UK. When I set up my account in 2012 I was living in Singapore and have an old sellers account linked to my old address there. Attempts to change my personal address from Singapore to UK ge...

Promoted Listings Advanced impressions are showing in the Promoted Standard report as "organic"

The "organic impressions" spike in the "Promoted Listing Standard" report correlates exactly to my launching the "Promoted Listings Advanced", therefore I have concluded that eBay is erroneously counting Promoted Listings Advanced impressions as "org...

Selling

I can't post items to sell....It says .. Oops Something went wrong try again later.

the site has gone down multiple times today 5/31/24

I've had this happen 2 other times over the last week and in about 5-10mins the site came back up and worked fine. Today is a different story...site has been down for hours now. Working very intermittently. I've only been able to finish one listing a...

Home page vanishes when trying list an item

I've tried multiple times to complete a listing. Every so often it gets completed, but more often, the listing vanishes and most of the content is not saved in the drafts portion. Once you try to do anyting, the "we've looked everywhere page" pops up...

ITEM Sold out while I was still checking out

NOT Happy with this!! I was trying to purchase currency and it did not let me complete the check out. What a let down this is a major BUG problem

New Way to Check Out Doesn't Allow Me to Use Credit Card Bonus Points

I use PayPal to check out, but now instead of going to the PayPal page and selecting which credit card to use, which allows me to choose the CC bonus points too, eBay no longer takes me to the PayPal checkout page but instead directly checks me out. ...

Cannot resond to seller or open cases.

I have tried at different times to respond to a seller and contact the help centre but l keep getting a message saying "oops we are having a technical hiccup " can l please get some verification on when this issue will be resolved.

eBay Checkout not working - Loading forever.

Windows 11 version 22H2 (OS Build 22621.3672)Brave browser version 1.66.115 Chromium: 125.0.6422.112 (Official Build) (64-bit) I clicked on the "Buy It Now" button and the hang at the checkout page, where the page is forever loading.I have disabled a...

Airgun Restrictions

After buying several old vintage airguns and restoring them, overnight eBay has restricting me from purchasing ANY airgun or parts. There are NO federal, state or local restrictions that prevent other vendors from shipping airguns to my address. Seve...

Ebay app is broken

Your search function seems to be broken. For example, when I type “Breitling Navitimer” it shows that there are no watches available. It does the same thing with everything else.

Resolved! "You need to verify some details on your account"

Hello, I've been trying to sell on eBay for weeks, but I haven't been able to.I live in Brazil, so I had to create a Payoneer account to sell - after some years - on eBay again. I sent all the requested information to both eBay and Payoneer.eBay conf...