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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My collection is gone and my cart is empty

My collection is gone no tab any more. my shopping cart is also empty it was full .. what is going on.

I can't submit or complete the required driver's license ID verification.

Hello, I'm having issues with my required ID verification process. I have an old buyer account and I just started selling with it. After my first successful sale, I got a notification in my seller dashboard about a required verification. It says I ha...

Screenshot 2024-04-26 at 19-45-20 eBay.png

Can't add photos

Yet another eBay technical site issue. When adding photos as normal you try to list to go live or save for later, the glitch begins and never completes the task attempted. Who else is afflicted?

Blue Box

I cannot buy. When I select to buy now, a blue box appears and I cannot purchase the item. What is wrong?

eBay Crashing Every 15 Minutes

I am at my wit's end. For the past three days I am booted out of eBay about every 15 minutes with a message saying that the homepage is down and then within five minutes or so it is back up again. I am using a desktop and this is not happening on ano...

Using Sell Similar Does Not Add Feedback at Bottom of Listing

I have been noticing that when using sells similar when you check the listing after it has "posted" there is no feedback at the bottom of the screen for me as a seller although at the top of the page, by the pictures, it shows I have feedback. While ...

But or add to

Add to cart, Buy or Add to watchlist will not work ... curser will not turn to finger to hit either

Look this problem: can’t add and can’t buy

Cannot add to the listCannot zoom the picture Cannot move picture to picture Cannot buy any item from the listWhy did the blue line appear when I tried to add it to the list or buy it.

Multiples glitches experienced this week

Ongoing glitch going on 5 days now, eBay says I didn’t send packages on time for one order but only eBay’s website won’t update that tracking or let me do so , in labels I can find the label (bought on eBay) and tracking shows delivered early. Defect...

Customer unable to check out

A customer reported issues with not being able to check out. I have had a drastic decline in sales. I have tried to redo listings incase of an error with my listing -but still minimal traffic and then I was advised by a customer they tried to purchas...

not delivered

Every time I try to send a message in the ebay app it says message not delivered. I'm getting very annoyed, how do I fix this? I really need help!

New image viewing experience is awful!

EBAY, if you're listening, the new image viewing experience is awful. You seem to have removed the ability to pop the image out into a new window to view a full size image. That was far better than the new "magnified" image within a much smaller foot...

Photos

Can only view and zoom the main photo. No others can be viewed or zoomed.

unable to purchase

Today is 4/24/24 I am unable to buy, place bids, make offer or add to my cart...are you guys having problemos?

Shipping Policies What is going on?

What is going on with shipping and their newly assigned policies? I have like 29 to choose from and if you want to revise a policy it only shows the change once you save the draft or list the item. Selling online for over 15 years and this has got to...