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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Make an Offer Issue: a technical problem. {2517}

This happen while trying to make offer to a seller in france. How do i solve this problem?

creating shipping label error

For some reason there are somedays where i cant create a label on my phone. When I try to 'create shipping label' It will say "An error has occurred. Please go to the ebay website on your desktop to print your shipping label" The problem is i dont ha...

"Newly listed" sort on completed items does not function

Hi -As I reported months ago, the "Newly Listed" sort on a seller's completed items does not work.It instead returns an "Ended Recently" sort (as is indicated in the drop-down menu).There used to be a "date listed" sort which surely "Newly Listed" is...

Resolved! Shipping Rule NOT Working

Sorry I'm not a Snipping Tool expert so the above is hard to read. Recently I went to my account settings > Business Policies and created a default Shipping policy (shown in wee print above) named Flat $.90 with a Standard Shipping cost of $.90 and a...

</phone> but no <phone> in response of a GetOrdersRequest when shipping service FR_LivraisonEnRelais

Hi,There is a bug in the response of a GetOrdersRequest, as there is a tag but no tag nor value between, when the shipping service is Mondial Relay. jean-marc cartierCOCCIMARKET - #FR822019 RUE DE LA GAREFRESNES SUR ESCAUTFRFrance59970eBayFR_Livrai...

Issue with New International Shipping program

Ebay opted us into the new interntional shipping from the global shipping program i used to sell to other counties using the GSP in the following category Home & Garden - Non-Alcoholic Drinks - Coffee - Coffee Pods since i have been opted in i notice...

Seller offer price does not work for 2+ items

I've encountered this more than once and I see it both in the web version and Android app. Flow:- Seller has a listing where buyer can specify a quantity of that listing to buy. (example: seller has 10 of a given item, so buyer can choose to buy 1-10...

eBay bulk shipping labels not generating 6x4 labels despite selected, get A4 page of labels instead

Is anyone else having this problem - when purchasing bulk shipping labels with print format 6x4 label selected the labels actually generate as a 4-label A4 page? This is a big problem if you have a 6x4 label printer and want to print a batch of label...

Draft and unsold items

I will be out of the country and not listing for 8/9 weeks. Is there somewhere I can see /add as to the date the drafts and unsold items will disappear or do I have to do my own 60 day calculations. Suggestions appreciated on how to keep them....do n...

Resolved! 2 Packing Slips with Unauthorized eBay Discounts

Today 2 of the packing slips showed unauthorized eBay discounts resulting in Order total of $0.00. However these unauthorized eBay discounts do not show up on the Order details or the Payments > Transaction details. Here's an example from 1 packing s...

Resolved! Manage orders in seller hub

Seller hub> manage all orders> custom period Choosing custom period locks the page.

New "make offer" functionality with pre-payment of the offer - Not working.

Tired to make an offer on the item 5 times - each time end up with an error "7513"Though, after that I have 3 pending transactions in the amount of offer in my Paypal, and the offer was not sent to the seller (I asked them) . Tried all, paypal, debit...

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Issue around Money Back Guarantee and wording?

I've been messing around with my listing https://www.ebay.co.uk/itm/134560347368 which didn't have the money back guarantee and CS was as helpful as they could - but this is a definite bug I can reproduce.I managed to get the money back guarantee on ...

Notification issue with Email + Alias

Account Emails with an + style alias are allowed and work however some notifications might drop the + and everything before it. I've only experienced the issue with the Seller Refund notification (A sold item has a request for refund) so far but othe...