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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Missing report issue

Hello, Is there some problem with commissions report?Because I see on the chart earning, on September from 13th but when I downloading thereports, there is nothing there.Please see the attached files.Thank you

Cannot create return - Website 'Access Denied' Error

Just trying to initiate the return of a product, but after I select the item and fill in the details of the 'Request a return' screen I get an access denied error (attached). I'm unsure of whether here's the best place to report this (is ebay watchin...

Revision history shows that Shipping Terms were revised when they weren't

Since September 15th, 2017, I updated my listing 3 times. Twice, I updated the subtitle, and once, I updated the quantity on hand. Each time, the revision history shows that Shipping Terms were updated, but I made zero changes to the shipping setting...

my ebay store shipping coupon HAS EXPIRED before the end of the quarter

i finally found the email in which i got it, that was from july 10th. when i click it to redeem it, it says the link has expired. but it also says in that email that the shipping coupon is valid until the end of the quarter! HELP! i need my free coup...

Alert there was a network error

Please i use ebay a lot, but since last month i can't use it on the android, it don't show nothing, and can't log in, i have xiaomi redmi note4, latest version android, latest ebay apk, i don't know what to do

How do I opt out of AUDIO ADS???

How do I opt out of eBay's latest inspiration, AUDIO ADS??? I open a page, then go on to something else, and an AUDIO AD stars talking! I really don't want that eBay! You are insulting my intelligence!

ebay.com does not load at all

This is really strange. Ebay's main page (or any sub page) is not loading on most of the computers I own. It worked less than a week ago. The failure seems more dependent on what OS is used than which browser.The failure looks like:Request TimeoutThe...

Resolved! Correct this: I was charged a second insertion fee for editing a scheduled listing

This is a small matter, only 30-cents, but it should be corrected unless I am missing something. I made a new listing for eBay. I scheduled it for the next day. I was charged a 30-cents insertion fee (becuae over the 50 day limit). OK. Fine. But befo...

Unable to Link Paypal account to Ebay account

Cannot buy anything because eBay somehow deleted my link to my Paypal account and it won't reconnect when I go through the process of relinking. Is anyone else having this issue?

Watchlist error. Cannot add items to watchlist.

Can't add an item to my watchlist on either my Mac or iPad. Has been intermittent all day. Cheers Jim

Skunked out of a bid by the faulty system here

Tried to place a bid. Item page entry worked fine, but the bid confirmation window hung and never loaded. By the time I was able to try again, the listing ended. Oh well, seller lost out on a higher sale. Site lost out on higher fees. Me ... not an i...

Customers cant buy taken to Infinty Online store

I made facebook ads last night to sell my products When customers go to my store they are taken to stores off ebay More than one person has been redireted to another site or they cannot find my products when they click on the catagories in my store M...

Lost Ability to "Swipe" Away Page

My ability to "swipe" away an item page is gone. When in a search and then click on a listing, it opens a new tab at the top of the page instead of opening a window (not sure if I am using the correct terms here!). Then instead of swiping to get back...

Can't return to where I left off on followed items page

When I view items on the page of items I follow, when I return to the "following" page I am always taken back to the beginning, even if I have scrolled down past hundreds of items, If I open something and return, I am always back at the beginning. I ...

Help! Nobody sees my 100+ listings in two weeks

Hello there!I am a power seller on ebay.I see my traffic flowing up to zero hits per day.I have 100+ active listings.I can not even find my listings by clicking the "item for sale" link in my account.I have no debts, no restrictions.I sent two reques...