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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Special Attributes Error

What gives with the Special Attributes error message?: "It looks like there's a problem with this listing.Special Attributes should contain only one value. Remove the extra values and try again."This error appears sporadically. Sometimes the listing ...

Ask Seller a Question Link Gone?

Good Morning... I have checked several listings and cannot find the button to ask the seller a question. Is anyone else having this problem? ...ww

Member to Member Messaging Not Working

Saturday 11/11/2017 I discovered that a message from another member did not show up in my ebay inbox. I became aware of it when looking at my personal email. I called ebay customer support and first they went through my communication settings and tol...

I'M TOLD I HAVE MESSAGES WHEN I DON'T!

Sorry if this has already been discussed, I couldn't find anything on it. We have a little bell logo at the top of our My eBay page that will display a number or numbers if we have messages. For weeks now, "new message" numbers have been displaying t...

Not able to log into ePN

When I go to epn.ebay.com and try to log in, it redirects me back to the login page. Then if I visit ebay.com, i'm logged in, but I can't visit the ePN user area, because it sends me to the login page again.

Resolved! Hig postage prices vs. keeping up my top seller rating

Suppose I sell a post card for $1.25. Frugality dictates that I send it in a envelope with a 49¢ stamp on it. If I do it this way, my seller rating goes down. EBay would have me use their label and send it first class at 1 ounce. That would cost me $...

CAN'T CHANGE DURATION OR PRICE IN LISTINGS

CAN ANYONE OFFER ADVICE. WE LIST ABOUT 40 NEW ITEMS PER WEEK AND CAN'T CHANGE THE PRICE AND DURATION WHEN LISTING. WE HAVE TO SOMETIMES PUT THE PRICE IN 15-20 TIMES FOR EACH LISTING. IT DISAPPEARS AFTER WE TYPE IT IN. THEN, WE HAVE TO CHANGE THE DURA...

Images not loading last night and today in listings

Of all times for eBay to not repair images in listings"? My sales are practically two fold this time of the yr. I am just sick today, it started last night. anyone else going thru this mess?...

All of our 1000+ suddenly relisted on October 18th, 2017, regardless of how old they were.

I am going to try something new. I have been in contact with eBay Customer Service multiple times since the week of October 18th, and basically the last call I was told that there is no problem, and they don't intend to look into it (if in fact they ...

Order has tracking number and is showing as delivered but I haven't shipped it yet

OK, someone please tell me I'm not crazy. A regular customer just paid for an order of a single item. I went to get it to ship and in his order box are 5 more items. I thought oops I guess he had another order I hadn't sent yet. Except the problem is...

Share This Listing By Email Function Not Working

For about a week I've been unable to send an using "Share this listing by email" with Other email. Before the issue I would click "Other email" and Outlook would open with the auction info ready to send. Outlook is an example shown that eBay did supp...

Resolved! EMAIL ALERT!!!!!

I just wanted to let everyone know I received a spoof email this morning. If you get one it will be titled; Member complaint, your response is required - Refund case 000-000-000) There will be numbers where I have placed the zeros. Open the email and...

Sign In issues

When i go to sign in i keep getting this page Use the info given belowSite Timing:nullContact Number:null Anyone know what it is I can do ???I'm trying to print lables out.

Resolved! Can't upload photos. Anyone else?

I've been trying off and on for the last few hours to create a custom listing on ebay, but I can't upload my photos. The photoloader just spins and spins and spins without end. I have tried Firefox and Safari -- with the same result. Anyone else havi...

Service not available for printing First Class Package International labels

I have been trying to print a first class package international label to AUSTRALIA, just 8 ounces, for over several hours, and ebay continues to state the service is not available, and try again later. I hate the new interface over at Paypal, and I d...