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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Bug Report: "# items found from eBay international sellers" needs domestic sellers substracted

Consistent bug... e.g., Search returns 10 results total, "4 results for XXX" and below "10 items found from eBay international sellers". There are 6 items found from eBay international sellers displayed.

Ebay app for Samsung digital camera

I should like to download the eBay app onto my Samsung digital camera but this is apparently impossible as the camera and app are technically incompatible. What can I do?

eBay Motors Parts Compatibility Not Working

Hello. I am a rather seasoned seller so I know how to list auto parts but there seems to be an issue this evening with the eBay Motors Compatibility tool. I am selecting the "Use List" option where I proceed to choose a make, for instance Honda. Howe...

RECURRING PROBLEM WITH SHIPPING PREFERENCES!

Techs - PLEASE LOOK INTO THIS PROBLEM! IT SHOULD NOT BE HAPPENING! It happened to me again! Has happened several times lately and is very disturbing! I just sold an item last night and went to print the shipping label this morning and it said FREE SH...

eBay's system is erroneously telling potential Buyers we do not ship to their locations

We're getting reports from some of our customers that they are being shown a message when they attempt to purchase an item (with Buy It Now) that the 'Seller does not ship to your location/state.' It allows them to commit to the purchase afterwards i...

[BUG?] SELLER HUB – NEW “SALE EVENT + MARKDOWN” (Markdown Manager replacement) - Unable to Edit/Add

PROBLEM: We just got the roll-out update of the “marketing manager” replacement, the new “Sale event + markdown” selection option in the Seller Hub -> “Marketing” tab -> “Promotions” -> “Create a promotion” (right hand side blue drop down box) -> “Sa...

Misleading message when seller cannot provide shipping

Hi At last I (hopefully) found where to leave complaints on how ebay software handle messages when seller cant ship.Below is a mesage I sent to seller explaining that I am not happy with ebay and preferred to cancel the order and buy somewhere else. ...

app update iphone 4s ios 7.1

Hi, the app was working well until a few days ago, when the update came.I have an iphone 4s with Ios 7.1, and I can't update to ios 10, as the ebay app update says.can you fix this? why didn't you leave a 'previous version' of the app????

managing lists and adding new lists

eBay wants me to update

eBay says I need to update. Going into my Apps it doesn't say ebay needs updating. Can't access my account. I have several items with sellers awaiting them posting them to me. If they have the problems I won't receive my goods? What's happening to re...

Have to hit the back button lots to get to the eBay page I was on before. I think it's advertising.

Let's say I search for something. I click on an item and look at the item then I walk away from the computer for a bit. I come back five minutes later and I have to hit the back button quite a few times. I think eBay's advertising keeps putting up a ...

Re-approve Paypal shipping label payments

I was cancelling unused pre-approved payments on Paypal, and I accidentally cancelled Ebay shipping approval. The note on the cancel box said to re-approve this payment, go to Ebay. Searched Ebay for hours looking for said re-approval, no such luck. ...

When I zoom on Ebay auction pictures from my Samsung Android, the pictures become jumbled

When I zoom in on pictures in an Ebay auction with my Samsung Android phone, the pictures become jumbled and shift around so that I can't get a good look at the picture I want to zoom in on. I used to be able to zoom in on pictures from my phone, but...