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View Count Reset to Zero

Starting last night, half of my listings show the view count reset to zero.

Message 1 of 17
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16 REPLIES 16

View Count Reset to Zero

me too...

Message 2 of 17
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View Count Reset to Zero

I am also having the same issue. All of my views went to zero, which made no sense to me as some had views just a few days ago and I got offers on two different of the items, which would indicate at least one view on each of those. 

Message 3 of 17
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View Count Reset to Zero

This is driving me crazy, I rely on view count to determine changing my prices. I did sell something, foe awhile I wondered about ebay functionality today. O can list
Message 4 of 17
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View Count Reset to Zero

Having same problem  - just noticed today! All “Views” show zero. Called eBay and they said it was a global problem and they are working on it! I AM getting “Watched” numbers on some items.

FRUSTRATING!

Message 5 of 17
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View Count Reset to Zero

I'm having the same problem. All my items show no views but lots of watchers. I really depend on watchers to see how my items are doing.
Message 6 of 17
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View Count Reset to Zero

Same thing happening to my page as well. Is there a way to report this to ebay so that they can correct the issue? I cant find where to do this and they dont mention it on their announcement board either

Message 7 of 17
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View Count Reset to Zero

Same thing happening to my page as well. Is there a way to report this to ebay so that they can correct the issue? I cant find where to do this and they dont mention it on their announcement board either
Message 8 of 17
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View Count Reset to Zero

I don't even have zeros in my views, just double dashes on every single listing . Watchers are still showing numbers.
Message 9 of 17
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View Count Reset to Zero

My account views reset to "--" also. eBay must be in the middle of another useless software upgrade that we won't like. For such a big and profitable company, they sure know how to muck things up for their customers.

Message 10 of 17
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View Count Reset to Zero

Mine too reset to -- and 0 for watchers.

Message 11 of 17
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View Count Reset to Zero

I assume those of you with this issue are all using seller hub?

No problem with view/watchers via My eBay Active Selling
https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextSelling
or Selling Manager Active Selling (which is now)
https://www.ebay.com/sh/lst/active
Message 12 of 17
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View Count Reset to Zero

Neither of your links show anything different than "0 page views" and "0 watchers".  I know there were page views a few days ago.  Now in my first level summary I see "--" for page views, and when I click on the actual listing, there is no "Page Views" at the top of the page like there used to be.

Message 13 of 17
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View Count Reset to Zero

Anonymous
Not applicable

I guess I'm not alone in this confusion on the views, etc. I have a hot item out there right now and I did have about 99 views, but now it says zero.

Message 14 of 17
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View Count Reset to Zero

So appears to be account related - my selling pages (links above) show view and watchers, and my listing pages show views.
Message 15 of 17
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