Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't Access Contact Page

Contact Page is non-existent. Something went wrong. We’re sorry.

Mobile Checker Not Working

The Mobile Checker on the Listings Page is no longer function, says something went wrong try again.

Promotions Manager - Sales Event Feature is not Working - What can be done?

I noticed on April 14th that the Promotions manger is not working properly. I go thru the steps and set up a sale. It will show up as active with 0 Items for sale. I have been calling Customer Service for a month now with no results.This is killing m...

I cant see my header or custom categories in my ebay store

does anyone else have this problem? I was going nuts last night. If i go to a listing, all my store info, header and custom catagories are there. But if I click a custom catagories I get sent to a non sorted page with ALL my items and not to the cata...

Checkout issues with PayPal

I'm unable to check out!I've contacted eBay and PayPal. eBay has no idea what's going on. PayPal states they've had over 200 calls regarding this issue today (reference ticket# CSTS6139).Anyone else experiencing this?

Resolved! 31" monitor. I have 5"...FIVE INCHES...of DEAD SPACE on the RH side.

I am/was in Selling Manager. I may be in a hybrid version. I have no way to tell.I have NOT subscribed to Seller Hub. Anywho...my "Manage Active Listings" screen is a JOKE.I CANNOT see even my 1st listing on the home screen. I have to scroll. I can s...

Store categories disappeared on dot com

Ebay.com has new store page desing. Same as Ebay.com.au has. It is just missing store categories. Can Ebay fix this? See new design without categories:https://www.ebay.com/str/carbdealEven if you have store categories, it will not show here. See old ...

eBay store categries search on eBay dot com does not function for a longer time now!

It is a longer time now, possibly two weeks or more, I think and the problem persists:At eBay.com site, entering any seller's eBay Store You do see the items in columns, but at the left side there is no search of items via seller's selected Store cat...

Not seeing any Items for sale when I run a search

When I run a seach, ebay is not showing me any results. The search results page tells me that it found a specific number of results, but no listings of any sort show up. I've tried this on Chrome, Firefox, and Explorer, and tried two different comput...

item not showing in my purchase history

I purchased an item on feb 5 2018 and for some reason the item is not showing in my purchase history.However I have emails from the purchase and the recipet from paypal. The payment for the item is also showing in my paypal account. I have checked th...

Item titles appearing in all caps, but only in the eBay app

Hello, In the eBay app, item titles appear in all capital letters (I'm not sure if this began occurring in the latest version of the app, or it's been happening for some time). This is true for my active and unsold items, but sold items show the lett...

Why has Sells drop???

All last month right up until a few days ago i was getting high as to 10 to 12 sells per day. but now it's like one or two. does anyone have any info if ebay has updated any thing?

# of WATCHERS on Listing Page NOT SHOWING on Desktop Access

All my Listings are Buy It Now and for about a month, the number of Watchers is not displaying on the Listing page. I have reported this 4 times to no avail. This is an important sales feature...I am a buyer as well as a seller, and when I see a lot ...

My Collections went missing

As the subject states, a Collections option under My EBay is nowhere to be found.Is this new and/or related to the infamous Watch List changes? BTW EBay Devs, what I put on a Watch List has NOTHING TO DO with the content of Collections. I use the lat...

eBay shipping calculator not showing First Class Mail for under 15 oz!

This shipping calculator is now showing USPS First Class Mail option for a 4x4x4 box with only 4 ounces! It is only showing Media, Parcel Select and Parcel Ground! What gives ebay???? Your Calculator is faulty! http://www.ebay.com/shp/Calculator