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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

number of results from searches not showing

I type in "blank cards for cardmaking" and 158 results pop up, only when you count down the listings there are only 28. I have been having this problem for weeks with all types of searches. I called ebay to report it but haven't seen any improvement.

Website errorS due to new STORE CATEGORIES

Folks your website TechTeam needs to get on this ASAP.Due to launching of new store categories this month (basic and premium I think)These technical problems have occurred that I know how of:..EBay stores have closed on many of your sellers..Shipment...

Problems with Available Quantity

Today I will be forced to cancel another order I am unable to fulfill because I do not have the items available. Both of these items were listed using "sell similar". Since I was forced to cancel another order 2 weeks ago for the same reason I have b...

Resolved! BUY 2, GET 1 FREE, Not showing

The type for my promotion is not showing up on the product pages to inform buyer's of the offer.

Screen Shot 2018-05-03 at 4.19.12 PM.png

Promotion Banner moved again to bottom of Page

I just noticed today, May 3, 2018 that my promotion banner "FREE SHIPPING WHEN YOU BUY 4+" has been moved to the bottom of the page. Just yesterday, it was on the top. Anyone else having this problem. every month I am calling about this. Last month i...

store links broken on saved seller list

The link to all seller stores (where the store name is listed under their ID) on my saved seller list results in this error:!This page does not exist. Please continue to shop on eBay.However, if I click on view sellers items and then on their blue do...

German

By store is now showing German verbage in the search field.

Resolved! Store Photo is now suddenly HUGE! Help!

My store photo is now HUGE and takes up a good portion of the page. The 'On Sale' tab is missing also. Will the pic stay this huge? Is this a glitch? Do I need to edit the pic size now? HELP!

Is there an issue with the "Growth Recommendation" tab?

On my seller hub, under the "growth recommendation" it says I have items. So I click on it and go to the growth page and it says "We didn't find any listings for you right now. Please try again later." So what gives?

Unable to view active signed in sessions after eBay was illegally hacked

My account was illegally hacked a few months ago. I changed my password on a secure computer, and signed out the other sessions. It was hacked again, with no alerts from email. Ended up securing it, BUT I am now unable to view signed in sessions anym...

Can’t log into Outright- says website is not secure

So when accessing Outright thru seller hub on Ebay the url states : Warning website is not secure. Anyone know what’s going on?

No purchases in android app

I noticed yesterday I have no purchases in my ebay app. I made a purchase yesterday and today I received shipment confirmation notification,but when I open app and go to purchases it says "You don't have any purchases yet" !!! What's the problem?

Item Specific HUGE List and Free Shipping coming up as Default

doug@ebaytyler@ebayGood evening Gentlemen,Just curious, who let the new guy mess around with the Advanced Listing Tool while nobody was watching? (just kidding). Starting today, with item number 332627277985 and 332627285934, two things that I am awa...

Pricing/Revision Glitch still there. Not fixed.

I wrote about this a while ago, and even had some helpful correspondence with someone from eBay, so I cannot complain that we are ignored, but, alas, the glitch is still there.I find one of my listings says LAST ONE. This is incorrect. I have five mo...