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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Printer-friendly page missing line item

I purchased two DVDs from a seller's lot of DVDs; I selected one DVD from the drop-down and clicked "Add to cart", then selected the second DVD from the drop-down and clicked "Add to cart" again, then went to check out. After the purchase was complet...

Resolved! Count of Listings in Store not matching count for Active Listings?

I've been tracking our store count for the past several days... but the reported # of listings in our store... is continually about 30 items less than eBay indicates for our "Active Listings." As it's apparent that there is no "technical help" option...

Blocking a buyer does not accept entry. Nada

Blocking a bad buyer does not work or accept entry....Please I do not want mercenary responding to this issue to tell me it works. It does not. I am not a computer illiterate. I have been with computer coding since 1982...

ebay refused to connect to my bank

Hi, so I have sold a item on ebay but ebay wants to send me micro payments and it comes up with I need to verify my bank details so i do so and when i click to resend the details it comes up with "ebay refused to connect :(" every time I do it no mat...

what is the email for a formal complaint to ebay regarding an ebay glitch in buyer returns

There is a huge technical issue, with buyer returns, it allows the buyer to upload the tracking details or ebay closes the case , and you get to keep the item. and get no refund, and then cannot contact ebay via phone.I received a faulty damaged free...

"There is an active offer for this buyer or limit of offers was reached." error

I am still receiving this error. Opening a new thread, because the original thread was closed:https://community.ebay.com/t5/Share-eBay-Technical-Issues/quot-There-is-an-active-offer-for-this-buyer-or-limit-of-offers/td-p/32071538/page/3This error was...

Profile picture / Avatar

HelloHow do i add a profile picture to my account. all the ways they say to do it doesn't work. I do not have a "Pencil" icon next to my picture (blue dot), how do i pl a profile picture to my account. all the ways they say to do it doesn't work. I d...

Resolved! Error Message: The store URL already exists. Please enter a new store name to continue.

I've been trying to subscribe to a store and keep getting this error message: The store URL already exists. Please enter a new store name to continue. But the URL doesn't already exist.Both CSRs I've spoken to have confirmed it doesn't exist, and I h...

Drop down box to choose Brand of clothing missing on several pages.

As the title says. Several pages on clothing are missing the drop down box to filter by brand. For example; if you are searching for Men's shorts, the drop down boxes you have to choose from are size, waist size, color, material, condition, price, bu...

Just looking for an answer...maybe its a technical issue....I'd just like to know how numbers drop?

https://community.ebay.com/t5/Ask-a-Mentor/What-Causes-Something-Like-This/td-p/34644250

Another Glitch?!

Not sure if there was another update to the system but suddenly my account is back to broken. Just when everything seemed to be going so well...WHY does ebay keep doing this?My offers are completely broken AGAIN. Checkout/payment is also not working....

Buyer put item I cart but didn’t purchase after that.

I have a pair of shoes for sale. Someone put them in their cart over a week ago but didn’t purchase them. Now no one else can purchase them. I am unable to take them down since they are insomeone’s cart. What do I do?

ebay listings display changed for the worst, i want to go back to my original view

my listings display changed, I did not change them, now they start mid page and have way too much space in each listing

Ended listings NOT showing up in "Ended Listings"

I've noticed this for awhile now and was hoping it would work itself out, but it hasn't. To be clear: When I go to my "Active Listings", and select items to end, they disapear from the active list, but when I go to the "Ended Listings" they are not t...

Bulk Shipping Not Working

When I click on Actions / Shipping / Get Shipping Label I get a page with all my orders essentially empty but each shows this error: "Sorry, we couldn't load this order. Error getting order from server." Anybody else having this problem?