Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay dispatch list not showing latest orders

I sold an item at 7:30pm tonight and got the Paypal email confirming payment but the sales record / dispatch list is not showing the item. I've logged into Paypal to verify it was a genuine transaction and it was. Anyone else experiencing this?

View counter not working!!!

Item view counter is not working at all across all platforms for at least a week consistently. This is very frustrating as I cannot monitor my ads efficiently. The fact that such an important item is a known problem (amongst plenty of others) and has...

Fast N Free Not Working Again

Fast N Free Logo not working properly again. Let eBay know if you have an issue. Issues are resolved more quickly if you call in.

Log in to edit or sell doesn't work

Hello, I cannot pass the 2ndary log-in to edit or add new listings, account is in great standing. What can I do? I can log in to account, but not to edit or list. Was fine 3 days ago! thank you, Alan

Shipcover insurance

Why does eBay allow you to purchase shipcover insurance on items for which shipcover does not insure?

Failure to Fix View Counter - Is it Deliberate in Classic Page to Force Members to New Page View?

After 3 weeks of not having a correct View Counter on my Classic View Selling page, the thought occurred to me that eBay deliberately caused this problem to force us hold-outs who like the Classic View to start using/relying on the new Selling page s...

What is the (incorrect) shipto address that suddenly started appearing on the order confirmation?

The new-format order confirmations I have received in the last week or so have had some seemingly random ship to address displayed, which is completely(!) different from the ship to on the Paypal confirmation. I contacted each buyer and none knew why...

Resolved! View count

I can sometimes see the number of views now on my laptop BUT, I can not see them on my eBay app with my phone!! Since my phone is my primary source for eBay this is seriously frustrating! Anyone else having app problems??

not recieving emails

when i have a listing that has expired without selling i have always got a email saying sorry your item did not sell.i am no longer rec. these.

Seller Dashboard not accuate on June sales

My June sales on my dashboard is off. Sales are list and show everywhere they are suppose to except for in the dashboard monthy report... Tony

store search

So buyers no longer seem to be able to search within stores by item description/title whats up ?

On the presence and removal of stubborn code I never added to listings.

I’ve been working on refreshing over 1000 listings for the last week. In the process of doing that, I discovered that a number of listings have a whole bunch of code added to the end of the html in the description area of the pages where we edit list...

Updating Browser Requirement

I can't place orders on ebay since you recently implemented an updated browser that my computer is too old for. How can I complete my orders? I am not buying a new computer just so I can place ebay orders.

Buyer trying to pay with credit card via Paypal - not working, any seller experiencing the same?

There seems to be no holds or anything on my PayPal account, so wondering if this is a technical glitch?

Selling Outside of eBay notice

Last week I got 2 unsolicited eBay messages about my electric violin auction. One of the messages offered to buy off eBay. I ignored both these messages but today I have a warning not to make offers to sell off site and it referenced the violin!!! I ...