Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

EIS not offering shipping to UK

I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS. The business policy u...

eBay Open Survey

It is half an hour past and I still do not have the survey email from eBay Open. I did check my spam folder. How do I get my link?

Any way to remove floating header when viewing the Manage active listings screen

I really dislike the floating header.Not a big deal but I find it annoying and it is totally useless. So does anyone know how to turn it off. If it worked like excel and froze the headers and scrolled the listings that would be good.This is just anno...

i am getting bombarded by captchas first time. nothing changed on my end. i can't make them out.

i have been on ebay since ebay so long i was using a modem when i started. never had a captcha before. nothng changed on my end at all. either i can't make out the pictures or or they captcha system doesn't work. i went though dozens with no luck. si...

Can't delete from my summary page.

Just started last few day, I can not delete my sold items that have been paid for and shipped out from my summary page. When I try I keep getting flipped over to my watch list page. Go back to my summary page and the item I am trying to delete is sti...

Resolved! Custom Watchlists

How do I find the Custom Lists I created, such as "Key Fobs" & "Brake Rotors" within the Watchlist? Please do not send me another automated answer because I've gotten them all & they don't answer the question!

Filter location not available and reviews also missing

There is no location anymore available for searching f.e europe or US. Also the review of the product seems to be missing or hidden somewhere so that items bought cannot be reviewed easily. Im seriuosly starting to come to the conclusion that whole e...

Accepting buyers offers and nothing happens

I have accepted several offers form buyers and then there are no orders awaiting payment !!! The buyers aren't getting any messages that the offer was accepted and the original offer on my end won't let me resend it because it says it's already been ...

eBay authentication listing for shoes glitch / issues

As the title states, every-time I try to list a pair of shoes through the authentication guarantee program.. it shows up in the listing and when I list it it shows I’ll get a free label for FedEx from eBay once sold. But when I view the listing it sh...

Posting Photos to eBay

Has anyone else had problems posting pictures to eBay (for selling an item)?

Last 3 days incredibly slow loading pictures

For the last 3 days loading my pictures for my listings has been slow. There is nothing wrong with my internet. I have cleared my cache and turned of any pop-up blockers. I have the same issue using the eebay app or going through Google Chrome. Is an...

eBay restricts search visibility for items in some categories for 24 hours after listing or edits

As of today, October 1, 2024 this technical issue was first reported over 15 months ago and is still not fixed. I reported it twice but gave up when 1. no reply came from anyone at ebay and 2. an ebay user with no skin in the game replied twice with ...

Can't post pictures on desktop

This has been happening for several months. There was a couple weeks that it worked. But I can not post pictures from my desktop, I can on my phone. But I prefer to use the website since it's much more quicker. I have restarted my pc, cleared cache e...

Item Location in listings glitch

Hi, I am here to report a glitch when creating or revising a listing on ebay.com for item locations outside of the US (specifically Serbia). The problem is that the Item Location automatically changes to the United States and the country of the corre...

Sales Reports for year not working

Under Performance | Sales, the "This Year" reports are not working. The "Last Year" is also not working. Both jump back to "This quarter". Since over a week this is the response: We ran into a problem. Please try again later. Can this please be repai...