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Current known technical issues - updated as of 6/3/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Unable to block bidder
I am trying to add a member to my Blocked Bidder list, but I keep getting "invalid user ID" when I submit it. I have even used copy/paste to make sure the spelling is correct. This seems to be an active account, as the seller still has items for sale...
Hello I need help
I bought an item that was sent to me by the seller on both sides of the right. I ask and send the seller to the left part. Please help me. Return money or send me the desired part. I'm hurt
trouble with escalate case
I have issues to escalate the case as mentioned in ebay email, I could not follow the steps: "Details on how to escalate your case: Follow the Case Details link below Click "Respond to Case" Select "Escalate this case" to eBay Customer Support Click ...
Resolved! New shipping label layout "Compare All Services" not working/missing
This past week the new shipping label layout has lost vital functionality. The "Compare All Services" button either does not in fact - compare all services, or it is completely missing from the list. I have to revert back to the old layout for every ...
Resolved! Doing a return and keep getting "Something went wrong It's not you, it's us. Go back and try again"
Hi eBay, please help! I am trying to initiate a return for an item (number 362471010368), and I keep getting this eBay error - here is what I am doing: I go to the order details for the item, click "Additional Actions" -> Return Item.I select "Doesn'...
GSP issue
Am trying to sell a soft trumpet carrying case. I have GSP box checked on the listing on MY end, but it does not show up as enabled on the BUYERS’ end. Have had interest from several people from overseas, but really don’t want to sell this except thr...
Search engine on ebay has become usless
As a buyer on ebay, I am fed up with their search engine. I can put in a exact description of a product or.. even simplify it. Yet what I am looking for will NOT come up in the search list. But.. if I put in a part number, it comes up??? (with the ti...
First picture in my listings correupted and need to be replaced Similar to GTC photo error
I just found a issue similar to the GTC missing picture error. Like with the GTC missing picture error when you look at the listings on your selling page or seller hub the thumb nail for the listing is there. However if you go into the listing and ed...
New Sold ITems Page
So I had a item that just sold so I clicked on the sold tab to go to my sold items page. OF course eBay just released a new change to the pages layout. I also got a pop up asking me to look over the new layout and be sure to click the feedback button...
Searching Completed Auctions
When searching, completed listings pop up and then disappear??? Has been happening for 2 days now.
Coupon option does not work
I have tried to put in a coupon so I can order something and it dose not work
E-bay please let your sellers know that there is a problem
Hi,So, I am trying hard to keep records ,THE OLD FASHION WAY BY PEN because E-bay has a glitch and items are not being deleted, even after being manually removed. I though the reason we use computers was to keep it easy for the user, not so at all on...
Purchase History Empty
Hey all,Anyone having issues accessing their purchase history? Mine is completely empty. I have checked all filters, etc.I have returned an item and communication with the seller has been reasonable. However, in order to 'open a case to arrange a ref...
completed items won't display
completed items won't display - it will display for about one second then it collapses to show no items and then stops loading the page - never had this problem before
EBAY TELLS ME I HAVE MESSAGES WHEN I DON'T
Here's the scenario: I'll see via the little "bell" icon at the top of the page that I have one or more messages from a seller. I'll read it/them. Several times after that, I'll get the same message alert over a period of days or even weeks, over and...
