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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Call us at 0345-350-3229 and mention security code

Does anybody feel stupid and left out by eBay so called customer support when you're trying to call this stupid number? I'm listing stuff since for ever on the same laptop, same IP, same usual "fingerprint", though eBay never "recognizes" me. They do...

Can an ebook put a virus on my computer?

I avoid ebooks like the plague. I took great care not to buy an ebook and yet, despite claiming paperback status, I managed to win an ebook on ebay. Uh huh. So I got the mail and clicked the link and got an ebook.I assume this is how it's done. A boo...

Categories not appearing

I just opened a basic Store and followed the directions to add a number of categories in the "Edit My Store" page. I have placed several books in some categories. However, the categories do not show up in our Store. What might I be doing wrong? Thank...

EBAY IF ANY TECH STAFF ARE READING THIS BOARD

If any one from eBay tech staff is actually looking at this boards reporting problems, why not post something so that people know that a multi gazillion dollar company can bother to have one tech on duty.

too much traffic on the site?

Yesterday I had a terrible time getting the community pages to load. Right now at 6am it works fine. So I guess it's not my computer, it's the site. I want to read and contribute more but it sure wastes time trying to access the site when it won't lo...

eBay site constantly crashing

In the last week, I am experiencing technical difficulties with eBay site. Webpage is not responding, not uploading or crashing, whereas, at the same time, other sites function well. Extremely hard to work with, do simple actions like search or listi...

eBay store suddenly not showing my listings except for 2. Anyone else experiencing this?

Hello, This is my first time posting on here! I usually have my Store and Hub at the top of my browse for quick access and with the Store just manage the featuring items now and then. It wasn't until now that I noticed my store is listing the 4 featu...

eBay mobile app for my Android phone Not working properly

Is anyone out there having this issue that only just started a few days ago. Can't seem to open or receive replies back from any Sellers either though my app, nor via my emails recieved by me from eBay making it next to impossible to operate in real-...

New to eBay selling!

How can I show Color, various types and discount for multiple items when checking out?

Message: You are not authorized to perform this action at this time.

Happens when escalating a return, asking Ebay to step in and help- after entering a reason and a message- AFTER the deadline date, I get the message "You are not authorized to perform this action at this time." One day, two days, three days. So it ca...

Seller is scamming people and i'm one of the buyers

Hi everyone I need help trying to get a refund because this seller is using fake tracking numbers and everyday keeps getting so many negative reviews and so you know the seller was at 99.7% when i bought from him. Now he's at 92% and declining everyo...

eBay home screen and other pages not loading correctly on PC

This is what the eBay landing page looks like on Google Chrome using a PC. I've tried Firefox and Internet Explorer on the PC but it's the same results. NOTE: eBay works completely fine on my Mac! Can anyone help?

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Resolved! Ebay signing me out too frequently

For the last couple days, ebay keeps signing me out every time I walk away from the computer for more than a few minutes. I have checked the box to stay signed in. Anyone else seeing this? Using Chrome, Win 8.0.

Reply with offer and shipping changes to free?

I have had 2 items recently...that someone asked for a price via ebay messaging. Both times I replied with an offer to their message...both times the user accepted...yet both times it also magically became free shipping included! The first time I tho...

Idea for next update. A "dark theme" background option.

Many websites now are offering a "dark theme" option for those of us who have a sensitivity to the bright white backgrounds on websites. Youtube and google use one. Can ebay possibly work on making an option for a dark theme for those of us who don't...