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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

New Messaging format

There is no "switch back" to original message inbox in the lower right hand corner. I filled out the survey that exists in the lower right hand corner. But how long does that take? Or will it be the same message about the lower right hand corner? I'm...

Unable to view my item listings I have sent out offers to buyers on

From my active listings page, I get the list of items i have sent offers out for, dynamically generated But when I select one to view the offer details I sent out, it hangs and shoots an error: An error occurred while processing your request.Referenc...

How do I print label and send this to the buyer to return the item back to me?

Purchase history not displaying for past six months

Purchase history not displaying for past six months. I only have one account and do not use guest.

Yesterday's "selling costs" displayed wrong... were way too high!

I'm a little worried that ebay is going to overbill me because my sales report for yesterday said that my fees amounted to 38% of my sales, but the itemized fees don't add up to that. I'll attach screenshots of the page including the itemized fees, I...

Item Specfics

Help!!!!!For the entire month of November, the item specifications have yet to be working. We have complained to eBay. They said it's site wide issue. We have about 17,000 item specifics, and they are hurting sales because we cannot add to item speci...

Offers Not Loading in Seller Hub

Ebay, please stop updating the site and breaking things, most of us are trying to earn a living. Offers have not worked 100% for over a year, today they will not even load. In 23 years of selling on ebay full time I have never had one of my lowest do...

Security Captcha interrupting checkouts

Hi, So, lately it seems like the security captcha has decided to kick in right as I was in the paying for my purchases. On average I'd say it occurs one out of every three purchases. I'd select my payment method, go through my payment login, click on...

eBay search keeps auto correcting to incorrect word spellings or changing words.

getting very frustrated with the eBay search the last couple days. For no reason it keeps changing all my searches - even saved ones - to different spellings.A couple examples (maybe it's just spellings with an "o")Ja Morant gets changed to Ja Marant...

downloading CSV file of puchases

There is a "purchase history downloader" available but I can't make it work. I want to print out a report of my purchases for calendar 2023. Can anyone help?

Receiving messages from another users account

Today I noticed a welcome email from ebay (someone with the same first name), and let's say my email address is" LarryMoeCurly@gmail.com. " Someone is using the email" Larry.MoeCurly@gmail.com." Basically same email with a period in it. Gmail ignores...

More Options Not available on Purchase Page to Ask eBay to step in

I cannot message the seller regarding returning my item. Address provided for return does not exist and seller went inactive. Also under More Actions, I do not have the option to Ask eBay to step in!!!! Please help, my days are running out and I just...

Save to Watchlist

I am unable to save some listings to my watchlist. I have saved (shows saved) and then pulled up my watchlist and its not there. Go back to the listing, doesn't show saved - rinse and repeat multiple times.

"Recently Viewed"

Signed into account. I have not cleared "recently viewed", nothing there.Signed out and back in, viewed items, still nothing there.Not sure why it's not working ?

Unable to attach pictures to return request

On trying to attach a picture to a return request (which is mandatory), I get the error message "We were unable to upload your photo(s). Please try again with a JPG, JPEG, PNG, GIF or BMP file." I have tried with JPG and PNG files of various sizes bu...