It says right in the policy on the second line "(if available)"
The automatically relist up to 8 times is a promotion that eBay will turn on and off at will. Not sure what the parameters are for allowing you to have the relist up to 8 times option. I have had them go for months at a time and then I have had them end in two or three weeks or after two or three weeks then they start to count as one of the free listings.
For the most part the relist does not count against you Free Listings, but sometimes they do.
I think you may be misinterpreting what "If available" means.
The Relist Up to 8 Times is a Promotion that eBay offers to certain people at certain times. So "If Available" meaning if it is being offered within your listing then it is "Available" for you to use. Everyone does not get this offer at the same time.
It seems to be more available to New Users for about a year or someone who has not sold in a long time. It is not only just available to these people as it can be offered to anyone. eBay decides who and when they will offer it to. If it is on you listing page then it is "Available". otherwise it is not.
Don't count on it always working for you or working correctly. They can end the Promotion with no notice or the can start to deduct from you Free Listings. Sometime it could cost you money because you did not know all of your Free Listings were taken.
For instance starting on the 5th relist eBay started deducting from you Free Listings and you did not know this. You use the remaining of your Free Listing no knowing that they had all been used with the Relist up to 8 Times Promotion. Now you will be charges for the new Listings. Anyway just always keep on eye on your Free Listing balance before you list something.
I have the promotion available to me at the moment. If you give me a sample of what you can not get the Relist up to 8 Times I will check if it is available on my account. Do you have an ended listing that it does not work on now but it did before? Give me that one if available.
Here's a post from an eBay employee, confirming that the auto-relist option is only available for eligible sellers, and that once the seller has listed "a certain number of items", it will not be available any more.On that thread, the OP was from the UK, but it works the same way here as it does there.
If you are not able to use auto-relist anymore, then it would appear that you are no longer eligible for this option. I agree that this is not [well] explained in the policy page.
velvet@ebay is an eBay employee; the customer service reps are out-sourced from another company.
I see you signed up with this account on June 5, 2021. This past year you have been a New Seller and may have been offered multiple promotions.
During my first 18 months of selling consistently I received all kinds of promotions. I would often receive bonus free listings of up to 500, the first 5 sales during a specific period with a Final Value Fee of no more than $10 and of course the relist up to 8 times offer.
I wish they would keep the relist up to 8 times option turned on all the time. It got to be so unpredictable that I backed out of Auctions. It was quite a lot of work to relist near 1800 items as Buy It Now. But that is what I did so I could control my account.
I can only offer what I know to be how things have worked it the past and continue to work for me.
You want a policy specifying a certain offer? Can not give you that but there is this.
Time to time does not mean the promotional offers will always be available to you.
