I have been having issues accessing my listing templates in the Seller Hub for the last few days. When I try to edit a previously created template, I get a mostly blank page with no pictures, description, etc. Sometimes templates will load just fine but after saving my changes will be blank again when I try to create a listing.
I have tried multiple browsers, clearing the cache, rebooting, two different computers, but have the same problem with all of them. Is anyone else having these issues?
All 50 of my templates (on which I have spent a tremendous amount of time to create) are completely blank!
I have also tried multiple reboots, etc.
I do not have the time to add new listings without my templates. Hopefully when I check back later these problems will have been corrected by eBay and my templates will have been recovered.
I'm pretty sure all your information is still there, the pages just aren't loading properly. I've had best luck with the Microsoft Edge browser. Yesterday evening I was able to revise and post all but two of my templates. I rebuilt those two and so far they seem to be working fine. Good luck!
Having issues here also. It's not that the templates are not there or are blank. It's that when you click on a specific template, the system just starts a new, blank listing instead of retrieving the requested template first. I've cleaned my system and tried different browsers but no improvement. There seems to be a disconnect when trying to retrieve a template. This issue started two days ago and today templates are pretty much unusable.
I have 50 templates that I use for my listings since I only sell in 1 category. Tried creating new listings/drafts today and all the templates are basically blank...it is like starting over.
Glitch or is this permanent? I hate to have to go through and refill every template with info if this is just a temporary glitch or problem.
I am currently using "sell similar" and saving as a draft until I find out what the problem is.
Same here, managed to list one book with my template and then after that it will not load my template. I have tried copy/pasting the template, clicking on Edit and adding a numeral to it and then saving as new and that still does not work. I have so much information in my template that it is not worth trying to list without it. I see that no one from Ebay customer service has even bothered to respond to everyone's emails. TYPICAL!!
In the meantime, we all just sit here frustrated because we cannot use the website we pay money for.
I just spent 20 minutes on the phone with eBay customer support explaining the issue. The representative was helpful and opened an IT ticket to have them check into it. Hopefully they will get it resolved soon.
Yeah same here for 3 days now on both accounts, it's so old. Of course when anytime I receive errors and problems on the site my sales are literally cut in half. I just want the website of 5 years ago when there were no issues that killed your sales.
KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
