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Items for Sale showing no listings.

I am unable to see if any items are listed on my store.

When you go to a store and click "Items for sale" then it appears with nothing.

My store link:- https://www.ebay.com/usr/ecom39

Can you please tell or highlight why this is happening?

Message 1 of 23
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22 REPLIES 22

Re: Items for Sale showing no listings.

You have a non-secure link to the National Geographic website in that listing.

1) Off site links (live or not) are mostly not permitted
https://www.ebay.com/help/policies/listing-policies/links-policy?id=4248
2) That link is not HTTPS

eBay MAY* be ghosting you in search for violating the links policy. Try removing the links, and see if items show up (may take 24 hours after editing for them to re-index)

*eBay was hiding the descriptions at one time or throwing listing warnings, but could now be not showing offending listings in search. Don't know for sure, and the implementation of enforcement of those type of listing policies varies and varies over time.
Message 16 of 23
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Re: Items for Sale showing no listings.

those were old links i had copied the entire description from a previous selling post at another site... National Geographic is now https. I went ahead and took out the links though (instead of fixing them) and will see what happens in 24 hours.

Message 17 of 23
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Re: Items for Sale showing no listings.

Interesting to see what happens in 24hrs, and was a good move - even when HTTPS, offsite links are still not permitted, and would be likely still cause you trouble (listing descriptions hidden, modified, blocked from relisting, warning emails, search ghosting etc)

However, I doubt that is the problem - I only pointed it out as it's the thing that jumped out at me when I inspected the listing description source.

I currently see two items for you from zipcode 95825. You are in the US, I don't see any shipping* problems with the listings, and don't know why you aren't seeing them.

*shipping issues generally/really only an international visibility issue. However, you might want to try changing your zip code to 90210 in the shipping and payments tab while looking at a listing and then look for you listings. Doubt it will change anything, but costs nothing but a minute of time. (don't forget to change it back when done or you will see funny delivery dates and shipping costs while looking around)


I'm leaning towards you not being able to see the listings in search as being a browser issue (a "you" problem - I see the listings just fine). Clear cookies and cache, restart browser, and look again. If not, try another browser.
Message 18 of 23
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Re: Items for Sale showing no listings.

I took out the links and apparently that was the problem. Thanks again. 🙂

BTW, my zip code is Kansas - 67213 not 95825 California... so I am going to look at the shipping and payments tab to make sure the zip code is correct.
Message 19 of 23
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Re: Items for Sale showing no listings.

>>I currently see two items for you from zipcode 95825. You are in the US, I don't see any shipping* problems
>>with the listings, and don't know why you aren't seeing them.

I meant I was looking at and seeing your items from zipcode 95825. I wanted you to check using another California zipcode (90210) just to rule out some crazy shipping location related bug.

Anyway, if removal of the links took care of it that's good, but if I'm thinking correctly, is unheard of. eBay doesn't (or didn't) ghost listings in search for listing description violations - they hid the descriptions behind a button, removed the offending content on the listing pages from some browsers, or removed the listings entirely. But not for just certain viewers.

Something still isn't right here with the explanation that offsite links caused only you to not see your listings in search.
(Anyone? Am I missing something, or having a senior moment here? @shipscript?)
Message 20 of 23
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Re: Items for Sale showing no listings.

@berserkerplanet 

As we remember from our recent examination of listings, eBay has been removing weblinks during the process of displaying them on the site. The original code is not changed, while the displayed version is purged of links.

 

For instance, I have both non-secure and non-eBay links in this test listing.

https://www.ebay.com/itm/382049182750

 

The non-secure links put the description one click away.  You will then notice that the links are not clickable because eBay has purged the violating hyperlinks. Nonetheless, those violations did not hide my listing from search.

 

Purged version

Unpurged version

 

eBay has, in the past, declared that violating listings will be hidden or demoted in search. But so far, my many violating test listings still appear, whether I'm logged in or viewing from an anonymous browser, although they are probably demoted in best match.

 

My most recent warning letters proclaim:

 

Mar 01:   5 of your listings contain(s) contact information such as phone number, email address or weblinks, which is in violation of listing policies. Non-compliant listings will soon be blocked.

(Since none of my listings have email or phone number, the above specifically addresses weblinks.)

3 of your listings contain(s) active content such as JavaScript, form actions, etc. Going forward, in order to improve buyer experience, active content will not be rendered. As a result, listings with active content might not display correctly to buyers.

 

 

May 20:  5 of your listings contain(s) active content such as JavaScript, form actions, etc. Going forward, in order to improve buyer experience, active content will not be rendered. As a result, listings with active content might not display correctly to buyers. 

(The Active Content Scanner shows that I have 5 listings with Active content, so the May 20 warning is truly about Active content and not about weblinks.)

13 of your listings contain(s) non-secure HTTP content. Remove any non-secure content to ensure buyers enjoy the best buying experience when browsing your listings. Learn more about browser security warnings.

(If I group all of my listings that have HTTP issues, bad targets, and weblinks, they total 13 listings.)

 

My interpretation of the warnings is that relists will be blocked, and that existing listings may not display correctly due to removal of some content. However, I suppose we could read that to mean the listings with active content might not display at all.  But so far, that's not what I'm seeing. Search displays all 37 of my US listings.

 

We did encounter one seller whose listings were indeed hidden, but that turns out to be a situation where the seller was missing a return policy and had ignored all notifications to fix the problem. The listings were still available, but zero displayed in search or on his seller page or store page.

 

So, based on the screenshots provided by @thepurplekattery ,  I'm going to speculate that the long hiatus from selling, and the change of selling category, meant the listings went from the robot filters into the human screening filter to look for account hijackings before appearing live on the site.  There is a 50-50 chance this was a cache issue displaying the no-listings view, so when the violating links were removed, the browser cache was updated with the new listing revisions.

 

Otherwise, if eBay was truly blocking listings from going forward, a warning message would have appeared on the listing form preventing submission of the listing until the violation was repaired.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 21 of 23
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Re: Items for Sale showing no listings.

Thank you shipscript - that's exactly the analysis I was hoping for (and validates my sanity. Somewhat. 🙂

In short, it is unknown, but appears there may be mechanisms already in play or coming in to play (in this case because of essentially "new seller" status, maybe human intervention for now), where listings with violations (active content, offsite links, keyword spamming, other policy violations) may not just be adjusted when displayed, but may be hidden from search.

That would indicate eBay is no longer playing around (which makes sense - sellers have had 2 or more years to get with the program on many of the violation issues, and others even longer).


>There is a 50-50 chance this was a cache issue displaying the no-listings view, so when the violating links
>>were removed, the browser cache was updated with the new listing revisions.

I think a definite possibility.


>>Otherwise, if eBay was truly blocking listings from going forward, a warning message would have appeared
>>on the listing form preventing submission of the listing until the violation was repaired.

I believe that to be the case also.


Will be interesting to see if search ghosting as a result of listing policy violations happens to someone else in the future and more data is gathered.
Message 22 of 23
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Re: Items for Sale showing no listings.

Thanks for the replies - Since I didn't receive any warnings does sound like that there was some kind of hold waiting for human review versus robot updating.  Thanks again.

Message 23 of 23
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