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Ebay iPhone app: It says 'offer can't be submitted'

I love the app, but it says 'OFFER CANNOT BE SUBMITTED' on one item for several days now...but the item doesn't disappear. Stays there.  A customer made an offer on these earrings several days ago, but they remain there anyway.  HOW CAN I GET THIS ITEM REMOVED FROM THE OFFER MENU????  Making me crazy!

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