eBay PLEASE fix your algorithm/policy for the Service Metrics.
You're killing us with counting unfair cases/requests filed against us that
you count in our Service Metrics, but that aren't our fault or error.
I've had several Item Not Received cases opened against me in the past
3 months where tracking shows the items WERE delivered.
OK, you do close the case in my favor but you STILL put it in my percentage
for Service Metrics.
A customer claiming Item Not Received when it was delivered, is in NO way my fault and should not count against me in the Service Metrics percentage.
It should be automatically deducted in the Service Metrics count, when the case closes.
In fact, ANY case that's found in the seller's favor for any reason, or even when a buyer closes the case from their end for whatever reason should be automatically deducted in the Service Metrics count, when the case closes.
Come on. It's an easy fix for your programmers and is at this point totally unfair to your sellers.
Plus you don't even require the buyer to contact us before opening these pointless, time consuming cases. I won't mention the site, but another BIG online site, requires that the buyer contact the seller before they will even begin to step in to look at an order issue.
This should be a requirement of eBay too.
You don't even force buyers to give us an opportunity to fix an issue without a case being opened, which is unfair to the sellers that you claim to 'have our backs'.
