STORE OWNERS BEING CHARGED INCORRECT FINAL VALUE FEES

[catherine32961]

STORE SELLERS CHECK YOUR FINAL VALUE FEES ON THE TRANSACTION DETAILS!

I have a Premium Store on eBay and have for many many years. I was also forced into Managed Payments last August. 

Since last night at approximately 6:30pm PST ALL of my orders are being charged an incorrect Final Value fee of 12.55% regardless of the category.

Instead of being charged 11.7% for Home and Garden 

Instead of being charged 8.7% for Consumer Electronics that are NOT parts or accessories

Instead of being charged 8.7% for Musical Instruments and Gear Pro Audio

I was on the phone with Customer Service last night for nearly an hour just to correct a handful of orders.

It very definitely appears that eBay is NOT recognizing store owners and are charging the regular 12.55% across the board.

Anyone else having this issue or am I the lucky one and perhaps I should buy a Power Ball ticket?

[brian@ebay]

Hi everyone! Our tech team confirmed this issue last night and is working to resolve it as quickly as possible. Thank you so much for bringing this to our attention!

[ssateneth]

You are looking at the wrong page. That page is for sellers that are still on paypal.

These are fees for paypal sellers without a store subscription: https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4364

These are fees for paypal sellers WITH a store subscription: https://www.ebay.com/help/selling/selling-fees/store-fees?id=4122

These are fees for managed payments sellers without a store subscription: https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees-managed-payments-sellers?id=482...

These are fees for managed payments sellers WITH a store subscription: https://www.ebay.com/help/selling/selling-fees/store-fees?id=4809

The last link is what a majority of sellers on here should be expecting for fees.

[octa-hex]

The link shows that for basic store for computer motherboard I should be charged 4.2% FVF but ebay was still charging 8.55% FVF and now due to the glitch  it is 12.55% FVF. I would like to know that what is your final value fee  percentage for computer/tablet and networking category.

[valueaddedresource]

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@octa-hex wrote:

The link shows that for basic store for computer motherboard I should be charged 4.2% FVF but ebay was still charging 8.55% FVF and now due to the glitch  it is 12.55% FVF. I would like to know that what is your final value fee  percentage for computer/tablet and networking category.

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@octa-hex  from your listings it looks like you are in Managed Payments.

This would be the link for Managed Payments fees with store subscription

 https://www.ebay.com/help/selling/selling-fees/store-fees?id=4809

It shows most computer & networking at 8.7% with exceptions, including motherboards, at 6.55%.  Those are the fees you should be seeing.

[octa-hex]

Thanks for the info yes GPU is 8.7% and motherboard is 6.55 but still the ebay link shows 4.2% for motherboard.  Not sure what to make out of it.

https://www.ebay.com/help/fees-invoices/feesinvoices-fees-selling/store-fees?id=4122

[valueaddedresource]

@octa-hex  - as @ssateneth said, that is for sellers not in Managed Payments.  You are in Managed Payments, so here is the link that would be applicable. https://www.ebay.com/help/selling/fees-credits-invoices/store-fees?id=4809 

[octa-hex]

Got it. Thanks.

[cornerstonejewels]

Sorry--where are you finding these fees? They just switched my acct to managed payments in mid-May and I'm trying getting used to it. TIA.

[kenilworthkollector]

In my case, it seems like the only ones reporting the higher amounts are the ones that I received an offer on and I accepted, and it applies to fixed or auction listings.  The first error was late on June 1st.

[octa-hex]

Fees for managed payments sellers without a store subscription: https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees-managed-payments-sellers?id=482...

Fees for managed payments sellers WITH a store subscription: https://www.ebay.com/help/selling/selling-fees/store-fees?id=4809

Scroll down in the fees section you will find it.

[gwzcomps]

Looks like you can also file a complaint with the CFPB.  I ended up filing mine over the phone.  They were very nice and helpful.

https://www.consumerfinance.gov/complaint/

[mam98031]

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@cornerstonejewels wrote:

Sorry--where are you finding these fees? They just switched my acct to managed payments in mid-May and I'm trying getting used to it. TIA.

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@cornerstonejewels 

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section8

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809

[valueaddedresource]

Response from mod in my other post asking about the picture issue:

Please be advised that a few of your posts "Re: STORE OWNERS BEING CHARGED INCORRECT FINAL VALUE FEES" from earlier today were temporarily withheld as potential spam by the platform's automated spam filter. I have reviewed your posts and released them to the Community.

https://community.ebay.com/t5/Share-Community-Platform/Can-t-Post-Pictures/m-p/31935939/highlight/tr...

[zamo-zuan]

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@mam98031 wrote:

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@cornerstonejewels wrote:

Sorry--where are you finding these fees? They just switched my acct to managed payments in mid-May and I'm trying getting used to it. TIA.

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@cornerstonejewels 

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section8

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809

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It seems that it was a case of the messages being blocked, and ironically I don't see our earlier discussion anymore either, lol.

[shado-x]

Can't wait for the refund check!  🙂