STORE OWNERS BEING CHARGED INCORRECT FINAL VALUE FEES

[catherine32961]

STORE SELLERS CHECK YOUR FINAL VALUE FEES ON THE TRANSACTION DETAILS!

I have a Premium Store on eBay and have for many many years. I was also forced into Managed Payments last August. 

Since last night at approximately 6:30pm PST ALL of my orders are being charged an incorrect Final Value fee of 12.55% regardless of the category.

Instead of being charged 11.7% for Home and Garden 

Instead of being charged 8.7% for Consumer Electronics that are NOT parts or accessories

Instead of being charged 8.7% for Musical Instruments and Gear Pro Audio

I was on the phone with Customer Service last night for nearly an hour just to correct a handful of orders.

It very definitely appears that eBay is NOT recognizing store owners and are charging the regular 12.55% across the board.

Anyone else having this issue or am I the lucky one and perhaps I should buy a Power Ball ticket?

[valueaddedresource]

I can confirm this is happening on a premium store account that usually sees 10.7% fees for motors categories and is being charged 12.55% today! 😲

brian@ebay  tyler@ebay  brittanie@ebay  please get someone on this ASAP!

[popblox]

I only checked my latest order, but it shows basic store subscription fees are still at 11.7% in Toys.

[forward-motion]

I sell on ebay motors as well. I went back and checked several. I am at 10.7% 

Soooo, what's up with that? I do not need to be checking every sale to make sure they got it right! 

[valueaddedresource]

Thanks @popblox  and @forward-motion  - if you don't mind sharing, what store subscription level are you on? Just trying to see if we can narrow down anything in common.

edit to add - I see popblox already said basic store.

[forward-motion]

I have a basic store. 

[nickelsanddimes2015]

Omg you're right. Mine are bouncing from 11.7 to 12.55  and all are in health and beauty category !!!

[valueaddedresource]

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@nickelsanddimes2015 wrote:

Omg you're right. Mine are bouncing from 11.7 to 12.55  and all are in health and beauty category !!!

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@nickelsanddimes2015  are you on a premium store subscription?

[valueaddedresource]

I've checked with another Motors seller who has an Anchor store and they are still seeing the correct 10.7% as well.

[mtgraves7984]

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@valueaddedresource wrote:

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@nickelsanddimes2015 wrote:

Omg you're right. Mine are bouncing from 11.7 to 12.55  and all are in health and beauty category !!!

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@nickelsanddimes2015  are you on a premium store subscription?

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@nickelsanddimes2015 , @catherine32961 

I just noticed the increase, too. An item sold a few days ago shows 11.7%, a sale today (same category) is showing 12.55%.

Thanks for the heads up... and dang it, what do we do about it? I have a Basic Store.

[valueaddedresource]

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@mtgraves7984 wrote:

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@valueaddedresource wrote:

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@nickelsanddimes2015 wrote:

Omg you're right. Mine are bouncing from 11.7 to 12.55  and all are in health and beauty category !!!

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@nickelsanddimes2015  are you on a premium store subscription?

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@nickelsanddimes2015 , @catherine32961 

I just noticed the increase, too. An item sold a few days ago shows 11.7%, a sale today (same category) is showing 12.55%.

Thanks for the heads up... and dang it, what do we do about it? I have a Basic Store.

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@mtgraves7984  thanks for confirming though that blows my theory about it being only on Premium stores. 🤣 

I guess anyone affected is going to need to request a call back from Managed Payments support.  😞

If anyone gets through to someone, please update here!

[brian@ebay]

@valueaddedresource and everyone else, if you can give me specific categories that this is happening in then I'll get it reported. Thanks!

[valueaddedresource]

Also reports on Reddit

https://www.reddit.com/r/Ebay/comments/nrm9k4/was_anyone_else_overcharged_recently_for_their/

[mtgraves7984]

brian@ebay 

Basic Store here. My category on all affected: Clothing, Shoes and Accessories  (11.7% vs. 12.55%)

[nickelsanddimes2015]

Yes