STORE OWNERS BEING CHARGED INCORRECT FINAL VALUE FEES

[catherine32961]

STORE SELLERS CHECK YOUR FINAL VALUE FEES ON THE TRANSACTION DETAILS!

I have a Premium Store on eBay and have for many many years. I was also forced into Managed Payments last August. 

Since last night at approximately 6:30pm PST ALL of my orders are being charged an incorrect Final Value fee of 12.55% regardless of the category.

Instead of being charged 11.7% for Home and Garden 

Instead of being charged 8.7% for Consumer Electronics that are NOT parts or accessories

Instead of being charged 8.7% for Musical Instruments and Gear Pro Audio

I was on the phone with Customer Service last night for nearly an hour just to correct a handful of orders.

It very definitely appears that eBay is NOT recognizing store owners and are charging the regular 12.55% across the board.

Anyone else having this issue or am I the lucky one and perhaps I should buy a Power Ball ticket?

[dollaslice]

By far the most terrifying issue I have ever seen in 10 years of selling on ebay. I now have to go back god knows how far and make sure everything is correct and released into payouts. As well as watch future sales like a hawk. This type of mess up should be all over the media. My account alone is missing over 1k in the last day from mistaken fees. I couldn't imagine larger sellers. You think with a error like this they might warn you with a message. Nope. I just so happen to be checking my fees when I noticed a massive difference in 2 of the same sales. They told me it will be "corrected" in 24 hours. I'm still going to do all the math and make sure it's all correct. Disgusting. I have zero trust in ebay after this.

[dugoldstuff]

Can't wait for the refund check!

Just like the IRS! My congressman's office told me they can't do anything until 90 days after I filed have gone by. That's the "guidance" from the IRS. They told the congressman that their photocopiers broke down  (along with the pandemic slowing them down).

[dugoldstuff]

I now have to go back god knows how far and make sure everything is correct and released into payouts. As well as watch future sales like a hawk.

Very unfortunate, I agree.

   So much for an "improvement" that creates a monumental amount of busy work.

[lightlily_arts]

I'm happy that you posted this message as I went and checked.  Apparently I've been charged the incorrect final value fees as well.  As a store subscriber I shouldn't be paying 12.55%.  I went and checked and the categories affected were Camera & Photo  which should have been 8.7% and the Toy Category 11.7%.   Apparently the overcharges were only on June 3, 2021.

[karen_eli]

Glad I saw this. I was confused on how the final value fee was different on a few items that sold for the same exact price. I went and checked and see the issue on sales from January. Not sure how to correct sales from so long ago. I have a basic store (was premium until May) and mostly sell clothing and shoes.

[jackielouwho]

Basic Store subscription, most of my items are being charged 8.7% but a number are still coming in randomly at 12.55%

Category : Computer Tablets & Networking > Computer Components & Parts > Fans, Heatsinks & Cooling > Thermal Compounds & Supplies

Edit: It seems according to the store fees page, this should actually be 6.35% FVF. https://www.ebay.com/help/selling/selling-fees/store-fees?id=4122

[valueaddedresource]

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@jackielouwho wrote:

Basic Store subscription, most of my items are being charged 8.7% but a number are still coming in randomly at 12.55%

Category : Computer Tablets & Networking > Computer Components & Parts > Fans, Heatsinks & Cooling > Thermal Compounds & Supplies

Edit: It seems according to the store fees page, this should actually be 6.35% FVF. https://www.ebay.com/help/selling/selling-fees/store-fees?id=4122

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@jackielouwho  - the link you posted is for sellers with store subscription who are still having their payments processed by PayPal.

I see from your listings you have been moved over to Managed Payments, so this would be the correct link to see the applicable fees.  https://www.ebay.com/help/selling/fees-credits-invoices/store-fees?id=4809 

The only sub-categories under Computer Components  Parts that would be 6.55% are

Computer Components & Parts:
CPUs/Processors
Memory (RAM)
Motherboards
Motherboards & CPU combos

Another other sub-categories, including Fans, Heatsinks & Cooling > Thermal Compounds & Supplies, should be 8.7% if you are in Managed Payments and have a Basic store subscription or above.

Are you still seeing sales today at the 12.55% fee?

[nickelsanddimes2015]

I still have one's dated from the 3rd that still have not been corrected how can I get it reported?

[maggiey88168]

On a separate issue regarding the final value fee: I just noticed that the 11.7% FVF also applies to sale tax, which is collected by ebay. I really don't think that is a fair. Has it always been like this?

[mam98031]

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@maggiey88168 wrote:

On a separate issue regarding the final value fee: I just noticed that the 11.7% FVF also applies to sale tax, which is collected by ebay. I really don't think that is a fair. Has it always been like this?

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@maggiey88168 

Fair or not, it is what MP does and has done since August of last year.

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809

[maggiey88168]

Thank you. Never knew that 😞

[mam98031]

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@maggiey88168 wrote:

Thank you. Never knew that 😞

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@maggiey88168 

Glad I could help.  Let me know if you have any other questions and I'll see if I can shed a little light on them for you.

[nickelsanddimes2015]

Not sure if you got your fees back yet however I did by contacting ebay for business on Facebook. All were credited back last night 🙂

[direct]

12.55% - Motors Parts and Accessories should be 10.7%.  Premium Store subscription.

[mtgraves7984]

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@nickelsanddimes2015 wrote:

Not sure if you got your fees back yet however I did by contacting ebay for business on Facebook. All were credited back last night 🙂

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@nickelsanddimes2015 

Thanks for the check-in. I'm about to try just that... and I expect a happy outcome!