06-03-2021 11:34 AM
STORE SELLERS CHECK YOUR FINAL VALUE FEES ON THE TRANSACTION DETAILS!
I have a Premium Store on eBay and have for many many years. I was also forced into Managed Payments last August.
Since last night at approximately 6:30pm PST ALL of my orders are being charged an incorrect Final Value fee of 12.55% regardless of the category.
Instead of being charged 11.7% for Home and Garden
Instead of being charged 8.7% for Consumer Electronics that are NOT parts or accessories
Instead of being charged 8.7% for Musical Instruments and Gear Pro Audio
I was on the phone with Customer Service last night for nearly an hour just to correct a handful of orders.
It very definitely appears that eBay is NOT recognizing store owners and are charging the regular 12.55% across the board.
Anyone else having this issue or am I the lucky one and perhaps I should buy a Power Ball ticket?
06-03-2021 01:26 PM
I can confirm this is happening on a premium store account that usually sees 10.7% fees for motors categories and is being charged 12.55% today! 😲
brian@ebay tyler@ebay brittanie@ebay please get someone on this ASAP!
06-03-2021 01:35 PM
I only checked my latest order, but it shows basic store subscription fees are still at 11.7% in Toys.
06-03-2021 01:46 PM
I sell on ebay motors as well. I went back and checked several. I am at 10.7%
Soooo, what's up with that? I do not need to be checking every sale to make sure they got it right!
06-03-2021 01:56 PM - edited 06-03-2021 01:57 PM
Thanks @popblox and @forward-motion - if you don't mind sharing, what store subscription level are you on? Just trying to see if we can narrow down anything in common.
edit to add - I see popblox already said basic store.
06-03-2021 01:57 PM
I have a basic store.
06-03-2021 02:04 PM
Omg you're right. Mine are bouncing from 11.7 to 12.55 and all are in health and beauty category !!!
06-03-2021 02:08 PM
@nickelsanddimes2015 wrote:Omg you're right. Mine are bouncing from 11.7 to 12.55 and all are in health and beauty category !!!
@nickelsanddimes2015 are you on a premium store subscription?
06-03-2021 02:12 PM
I've checked with another Motors seller who has an Anchor store and they are still seeing the correct 10.7% as well.
06-03-2021 02:25 PM
@valueaddedresource wrote:
@nickelsanddimes2015 wrote:Omg you're right. Mine are bouncing from 11.7 to 12.55 and all are in health and beauty category !!!
@nickelsanddimes2015 are you on a premium store subscription?
@nickelsanddimes2015 , @catherine32961
I just noticed the increase, too. An item sold a few days ago shows 11.7%, a sale today (same category) is showing 12.55%.
Thanks for the heads up... and dang it, what do we do about it? I have a Basic Store.
06-03-2021 02:32 PM
@mtgraves7984 wrote:
@valueaddedresource wrote:
@nickelsanddimes2015 wrote:Omg you're right. Mine are bouncing from 11.7 to 12.55 and all are in health and beauty category !!!
@nickelsanddimes2015 are you on a premium store subscription?
@nickelsanddimes2015 , @catherine32961
I just noticed the increase, too. An item sold a few days ago shows 11.7%, a sale today (same category) is showing 12.55%.
Thanks for the heads up... and dang it, what do we do about it? I have a Basic Store.
@mtgraves7984 thanks for confirming though that blows my theory about it being only on Premium stores. 🤣
I guess anyone affected is going to need to request a call back from Managed Payments support. 😞
If anyone gets through to someone, please update here!
06-03-2021 02:39 PM
@valueaddedresource and everyone else, if you can give me specific categories that this is happening in then I'll get it reported. Thanks!
06-03-2021 03:01 PM
06-03-2021 03:05 PM - edited 06-03-2021 03:06 PM
Basic Store here. My category on all affected: Clothing, Shoes and Accessories (11.7% vs. 12.55%)
06-03-2021 03:05 PM
Yes