EBay sent me the wrong payment !

[mummy.of.four]

Hi. 
I sold something for $55 

offered free shipping.

On my account on eBay It’s mentioned that I will get $47.33. but today eBay sent me email that I will get $29.40 !  (plz see attached photos)

I paid $18.95 CASH for the shipping from my own money. 

And please help me understand! 
how to contact customer support when I am in Australia! 

thank you in advance 

 

 

[mummy.of.four]

Note that I payed for the shipping from my own money ! 

[stainlessenginecovers]

'Free Shipping' means that YOU PAY for the shipping; which you could have done OUT Of the 'profit' from that sale (probably did)

How much was the shipping? 

[dryophelia]

@mummy.of.four 

How much was shipping?

What shows when you click the SEE DETAILS button?

[mummy.of.four]

I paid $18.95 CASH for the shipping 

[mummy.of.four]

I paid $18.95 CASH for the shipping 

[kensgiftshop]

Did you have anything sell after that item?

If you did, any fee's would be taken out of the avaliable funds before sending to you.

[bonjourami]

"Note that I payed for the shipping from my own money ! "

Of course you did, when a seller offers free shipping to the buyer, the seller pays the shipping fee.So your $18.95 shipping fee was subtracted from your order earnings.

[mummy.of.four]

Yes exactly, I offered a free shipping and I paid for it as a seller. But Why to subtract it from my order while I payed it cash even before I received the payment from eBay. So it’s like I paid twice for it. One time I went to the post office and paid for it the second day eBay subtract a shipping fee even the item was already dispatched to the buyer?! How is that working! 

[mummy.of.four]

I have one item sold one day after that. but the buyer cancelled the order after the bid finished as he said he didn’t notice the location (it was pick up only) so I accept his request to cancel the order and eBay said they will return back his money ! 

[buyselljack2016]

@mummy.of.four 

ck on the "details' of the "payout" to see what was included.

each sale is not an "individual" payout.

payouts are based on running transactions

[babyers88]

they didn't subtract a shipping fee unless you purchased a label thru them.

[mummy.of.four]

yes you are right. And I believe that I can’t buy a label if I am outside America, I think it’s just available to US sellers. I am in Australia ! 

[aproudparent2010]

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@mummy.of.four wrote:

Note that I payed for the shipping from my own money ! 

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Yep that is how it works when you offer free shipping. The $18.95 got deducted from your order earnings

[lacemaker3 · Accepted solution]

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@mummy.of.four wrote:

Yes exactly, I offered a free shipping and I paid for it as a seller. But Why to subtract it from my order while I payed it cash even before I received the payment from eBay. So it’s like I paid twice for it. One time I went to the post office and paid for it the second day eBay subtract a shipping fee even the item was already dispatched to the buyer?! How is that working! 

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@mummy.of.four,

You're right about this. If you took the package to the post office and paid for shipping there, then eBay would not charge you for another label online. Presuming that you didn't start to purchase a label through eBay, then that is not what happened here.

It's probably because of this:

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@mummy.of.four wrote here:

I have one item sold one day after that. but the buyer cancelled the order after the bid finished as he said he didn’t notice the location (it was pick up only) so I accept his request to cancel the order and eBay said they will return back his money ! 

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Yes, but eBay takes the money for the refund from your available funds (that are ready for payout from previous transactions), not from the pending funds the second buyer sent you. It all evens out when the cancelled transaction is completely finished, but until then, the seller has to front the money for the refund.

FYI, you are listing on eBay Australia, so you can buy shipping labels through eBay, from Australia shipping services like the post office. Here's a link to the help page on eBay Australia about how to do it:

https://www.ebay.com.au/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-l...