Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Problem with iPad app as well as website accessed via iPad

Latest iPad app shows garbled description of ebay items; seems to be a scramble of description and postage information. Also, since about a week ago, the search for items in a browser used on the iPad, returns a "too many redirects" message. Effectiv...

Can't edit or end Out of Stock items in latest app update

I have an eBay store and have many items listed on buy now. These listings do not end automatically when the last item is sold. They stay active with a notification that "This Item is Out Of Stock".If it is an item that I will not be restocking I man...

Support for rotate/landscape?

Many eBay item pages are poorly layed out with long lines of small text. Being able to rotate the iPhone and view the item in landscape (then zoom as required) would be better than the current experience where we are restricted by the smaller screen ...

User avatar by Explorer
  • 799 Views
  • 3 replies
  • 0 helpful

Expired eBay app

My eBay app expired and my iPad will not update new one. What do I do to get new app.?

User avatar by Rising Star
  • 4914 Views
  • 3 replies
  • 1 helpful

”Selling” screen doesn't show active items

I have an item listed for sale, but when I go to the ”Selling” screen in the app it only lists ”Start Selling” and "How it Works”. In the web browser I can go to My eBay and see items I'm selling.

Total sales on iphone wrong

Ebay.com and my Ipad show correct 60-day sales total. My iphone shows $200 more. If I delete the ebay app and reinstall, the number is correct but will revert to $200 over in a day or 2.

I can't complete a purchase

When I try to buy an item I'm told it can't be completed at this time and to check my payment details. This has gone on for about a week now. I thought the glitch would sort itself out, but no. My payment details are unchanged since my last buying ac...

Purchase history

Ebay app showing the last 3 years of purchase history and can't delete it

Shopping History Off!

I would like to file a claim for a product I did not receive, but the purchase history is deleted! I'm going to have to be at a loss? Is eBay's policy?

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