Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

My cart

I can’t remove items or edit anything from my cart before checkout. The save for later not working either says there was a error.

Bids not showing in selling section

Under the selling selling tab, it is now not showing the bids received, it did a couple of days ago, but now not. I have tried refreshing etc. but is still not appearing, another annoying problem with this app, I much prefer th old one.

Item description error Displaying - Android App - Germany

Hello.I noticed that since last few updates, short descriptions are being somehow mixed with random text from the sellers information.Mostly for professional sellers, with registered company accounts.Best example is attached. ( I will translate, beca...

User avatar by Enthusiast
  • 579 Views
  • 0 replies
  • 0 helpful

Choosing seller (private/dealer) not available

Choosing seller type is not available on the app, also online website lagging that option, it is available but goes away after going to the next page and then you’d have to choose again and start over. Again, this option is not available on the app a...

Resolved! Cannot personalise sounds on eBay app - Android (Huawei P20 Lite)

Recently got a new phone, hurrah - this is rare for me, previously had an old old old Samsung Galaxy S4, updated it to a Huawei P20 Lite, which is lovely and thin and the camera is better and I want to drool... but unfortunately the ebay app doesn't ...

User avatar by Adventurer
  • 1099 Views
  • 3 replies
  • 0 helpful

active content

when going from saved draft on app to desktop to finish listing active content is on new listing ?

Error 3100005

Says seller can’t accept payments right now, conact seller. I am the seller and my PayPal and bank account are working fine.

User avatar by Rising Star
  • 502 Views
  • 0 replies
  • 0 helpful

All Selling Features not working

Please Fix its hard to sell when you cant see wich items have views (interest). Also doesnt say how many items you have listed. Been like this for days now!

User avatar by Adventurer
  • 507 Views
  • 1 replies
  • 0 helpful

No link to seller's store in app

Hi, I cannot find a link to a seller's store in the app - only to "seller's other items"Actually can't find the store link in any mobile application - mobile Chrome, or mobile Safari - only on my desktop.Am I just confused and not seeing it? I've tri...

User avatar by Trailblazer
  • 496 Views
  • 0 replies
  • 0 helpful

eBay app will not let me upload pictures to new listings

Over the last few weeks it has become a pain to upload pictures to new listings. I have to constantly retry after each failure and sometimes takes 10-15 attempts to get 1 picture uploaded. I have uninstalled the app and reinstalled many times and it ...

App Won't Update

When I tried to update the app the other day it didn't work. I tried uninstalling and reinstalling but it won't download and I get an error 505. I'm on a Pixel XL. Is this a known issue? Thanks

User avatar by Pathfinder
  • 2629 Views
  • 8 replies
  • 1 helpful
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